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McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous customers reported rude staff, long wait times, and incorrect orders, leading to a negative perception of service quality.
Food Quality
Many reviews mentioned cold, stale, or poorly prepared food, with specific complaints about fries and nuggets.
Cleanliness
While some customers noted cleanliness, others reported issues such as mold on soda dispensers and dirty conditions.
Inconsistent Hours
Several customers expressed frustration over the restaurant not being open 24 hours as advertised, with multiple instances of being unable to place orders late at night.
Positive Experiences
Despite the negative feedback, some customers praised friendly staff and good food during specific visits.
DP
David Pham
Nov 12, 2025
3.0
One of the worse McDonald's I've been to in terms of hardware. Although service was fast, as expected, one kiosk touchscreen was not working, two kiosks were not functional, and the last working kiosk didn't print receipts.
Regardless of all that, I got my order in reasonable time (2 minutes for coffee, about 6 minutes for a steak biscuit) and it came as expected.
DV
Dalia Vasquez
Nov 10, 2025
5.0
Husband called me, he travels a lot and gets McDonald everytime. He went on for 5 minutes how this was the best he has ever had. Crispy fresh fries with a FULL container not a single fry dropped in the bag. Perfectly assembled burger ect.
MR
Maria ramirez
Nov 10, 2025
1.0
El dia 1 de noviembre mi hija y yo estábamos trabajando en McDonald's mi hija estaba de cajera y yo en la cocina yo estaba parada mire a mi hija pasar al área de descanso llorando me fui atrás de ella para preguntar que le había pasado me dijo que un cliente la insulto le dijo cosas la deje que se recuperara me ocupe en preparar carne ya no la mire por un buen rato me movi para ir a verla y checar como se sentía la mire venir del lobby todavía llorando le pregunte si estaba bien me dijo que no me regrese a la cocina la manager de cocina me dijo que no podía moverme del área de trabajo le dije que yo estaba checando mi hija porque la había insultado un cliente a nadie le importo la manager de enfrente iba atrás de mi y molesta me dijo que no me moviera para nada me metí a la cocina y la manager de cocina me volvió a decir ..que yo estaba en mis 30 dias de entrenamiento que no podía moverme de mi área de trabajo que si iba a ser asi era mi último dia de trabajo lo sentí como amenaza ..le dije que en ese rato me iba ..porque tal parecía que a nadie le importo lo que le pasaba a mi hija aparte que no me gustó el ambiente laboral tienen la musica demasiado alto el volumen las managers y trabajadoras se la pasan bailando no atienden bien a los clientes los tienen esperando mucho tiempo parece club de baile antes trabaje ahi y era mas tranquilo yo fui coach de cocina espero lo tomen en cuenta y mejoren un poco la tienda gracias por su atencion
IK
Ivonne consultora indp. mary kay
Nov 10, 2025
1.0
On November 1st, 2025, at 11:00 am , I witnessed a situation that I consider extremely concerning and a severe management failure.
While waiting for my order, I observed one of your employees being reprimanded and yelled at by a customer due to a card payment issue. The worker, visibly distressed, ended up crying and retreating from the counter.
What is most outrageous is that during this incident, the two individuals acting as "managers" were in the back, failing to intervene at any point. It is their responsibility to be on the front lines, mediating difficult situations, and crucially, protecting their staff from customer mistreatment.
It is unacceptable that in a customer service environment, supervisory staff fail to take control of such a delicate situation, leaving an employee to deal alone with a disrespectful customer, while they neglect their duties during a high-demand period.
McDonald's, this is a clear lack of leadership and gross negligence in personnel management and customer service. I expect you to review this incident with the seriousness it deserves and take the necessary corrective actions with these two managers. A safe work environment and respectful treatment are fundamental.
LL
lorrainemoseley
Nov 8, 2025
1.0
I ordered pancakes with extra sausage,then I ordered just sausage and bacon,I pulled around my total was 9 dollars and some change I pulled up to the window and only got bacon and sausage no pancakes or sausage,so I paid 9 dollars for two sausage and two bacon,I'm like where's my other order they didn't have it so I had to pull back around to reorder the pancake and sausage and got charged 7 dollars and some change,so the sausage and bacon cost, help me understand why the sausage and bacon cost more and why they can't orders right.
What are the regular operating hours for McDonald's in Fairfield, TX?
McDonald's in Fairfield, TX is open 24 hours a day, seven days a week.
What are the delivery hours for McDonald's in Fairfield?
Delivery is available daily from 6:00 AM to 10:00 PM at the Fairfield location.
When is the drive-thru open at the McDonald's in Fairfield?
The drive-thru operates from 5:00 AM to 11:00 PM Monday, and from 4:00 AM to 11:00 PM Tuesday through Thursday and Sunday. On Fridays and Saturdays, it is open from 4:00 AM to 2:00 AM.
Can I order McDonald's for delivery or curbside pickup in Fairfield?
Yes, McDonald's offers delivery and curbside pickup services at the Fairfield location.
What payment methods are accepted at the Fairfield McDonald's?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
How can I order McDonald's using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store via provided links.
Does McDonald's in Fairfield have a drive-thru?
Yes, this location features a drive-thru service.
Are there any coffee shops near McDonald's in Fairfield?
Yes, Starbucks is located nearby and offers a convenient option for coffee before or after your McDonald's visit.
What other fast food burger restaurants are near McDonald's in Fairfield?
Nearby you will find Texas Burger-Fairfield, TX Burger Fairfield, Sonic Drive-In, and Jack in the Box, which provide additional burger and fast food options.
Are there nearby accommodations or gas stations around McDonald's in Fairfield?
Yes, Days Inn and Holiday Inn Express & Suites Fairfield North offer accommodation nearby. Gas stations such as Shell, Chevron Station Fairfield, Exxon, and Texaco are also close by for convenience.