Whataburger

4.4
2130 reviews
Whataburger Pole Sign

About

Fast Food RestaurantBurger JointChicken RestaurantBreakfast RestaurantTake Out RestaurantAmerican Restaurant
Since 1950, Whataburger has proudly served a bigger, better burger. It all started when a young entrepreneur named Harmon Dobson had a bold idea: to serve a burger so big that it took two hands to hold, and so good that after a single bite customers couldn't help but exclaim, “What a burger!” He named his humble burger stand in Corpus Christi, Texas, “Whataburger.” Over six decades later, we're still family owned and operated. Each and every Whataburger® is still made to order. We still use 100% pure beef and serve it on a big, toasted five-inch bun. And now, as we proudly serve burgers, chicken, salads and breakfast at more than 800 Whataburger locations across the country, that first burger stand is still close to our hearts.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Credit cardAvailable

Location

Whataburger
1755 N LEE TREVINO DR, EL PASO, TX
79936, United States

Hours

Reviews

4.4
2,093 reviews
5 stars
1,402
4 stars
371
3 stars
143
2 stars
49
1 star
128

What are people saying?

AI-generated from recent customer reviews

Customer Service

Mixed reviews on customer service, with some praising friendly staff while others reported rudeness and unprofessional behavior.

Order Accuracy

Frequent complaints about incorrect orders and missing items, leading to customer dissatisfaction.

Food Quality

Inconsistent food quality reported, with some customers receiving cold or stale food, while others enjoyed fresh meals.

Cleanliness and Safety

Concerns raised about cleanliness and safety, including unsanitary conditions and issues with the restaurant's exterior.

Wait Times

Long wait times reported in both drive-thru and curbside pickup, causing frustration among customers.
  • AA
    Anthony Alvarez
    5 days ago
    1.0
    Worst customer service like always. Ordered a good amount of food the day after Christmas only to have my son's gravy just tossed on top sideways so it spilled all over everything and soaked the bag. I called spoke to a manager who told me just take receipt next time I go and they will replace that one meal which is all I expected. I go today 1/7 and get told it's been over a week and they cannot replace it. Asked to speak to GM and get told she's not there and I need to go when she is bc they can't get her on the phone. Worst customer service from a manager ever. I spend a lot of money at that particular Whataburger only to get treated like trash.
  • PF
    Paul Franklin
    Jan 4, 2026
    4.0
    Good food. Clean location but a bit slow on service.
  • FF
    Fred
    Jan 1, 2026
    5.0
    Martha at this location makes for a great experience even on New Years Days when it us the only place open. Thanks
  • MG
    Miriam Galeano
    Dec 20, 2025
    1.0
    I waited about 15 minutes for my order, and when I asked for an update, I was only told that they were still working on it. Unfortunately, I never received my food.
  • AM
    Alejandra Martinez
    Dec 16, 2025
    1.0
    EVERY SINGLE TIME we order delivery from this location there’s always something wrong. Either items are missing or the order is made wrong. If you call the store to complain, they direct you to the “third party delivery app” when whataburger should be the ones taking responsibility for mistakes that their employees make

Frequently Asked Questions About Whataburger

What are the operating hours for Whataburger on weekdays and weekends?

Whataburger is open 24 hours every day from Monday through Sunday.

Does Whataburger offer curbside pickup or delivery services?

Yes, Whataburger offers in-store pickup, curbside pickup, and delivery services.