Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantIce Cream ShopCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
882 reviews
5 stars
354
4 stars
133
3 stars
78
2 stars
47
1 star
270
What are people saying?
AI-generated from recent customer reviews
Service Speed
Customers frequently reported long wait times for orders, both in drive-thru and curbside, with some waiting over 30 minutes.
Order Accuracy
Many reviews indicated issues with incorrect orders, including missing items and wrong food being served.
Staff Attitude
Feedback highlighted a mix of friendly and rude staff interactions, with some customers experiencing unprofessional behavior.
Cleanliness
While some customers noted cleanliness, others reported dirty tables and trash in the dining area, suggesting inconsistency in maintenance.
Food Quality
The food quality was generally described as typical for McDonald's, with some customers expressing dissatisfaction with specific orders.
- KDKelly DuranNov 15, 20251.0I ordered a large unsweetened tea I told him three times one's at the drive-thru once when I paid and when I pulled up to get my order three times unsweetened tea and I got sweet tea then I go to call them they don't answer the phone This is crappy service!!!!!!
- RTRob TerrazasNov 15, 20254.0It is a good spot, even though the area is mostly busy, the food has constantly good, no complaints on the quality, one thing I do want to note is that a couple of times we order something on the app, like in my case a couple of apple pies and once you get to the window they do not have them available, last time I went my wife, she ordered a strawberry shake and it was not available either, they should keep track what items are available. Other than that it is a good place to graba quick bite.
- CScraig schwartzNov 13, 20251.0Worst McDonald's I've ever been to, food was terrible, sat in line for 5 minutes and they took the order of the other line before me even though I was there 5 minutes before the person, Fry's had no salt. Drink was overflowed and no napkins don't go here
- ACAlan CoriaNov 1, 20251.0My Oreo Mc flurry turned out frosty as if they had just blended ice and milk instead of creamy and I hated it
- MGMaria Elena GardeaOct 25, 20253.0Just the area itself is bad!! Always traffic to come in and out!! Long waits there is never a time when I go to drive thru and they make me park at the curb side something so simple as a fries and coke and still have to wait!! So just wait time is crazy you would think they be use to the rush now but no!! Other than that food is great and customer service is as well!!
Frequently Asked Questions About McDonald's
What are the daily operating hours of this McDonald's location?
This McDonald's is open every day from 5:00 AM to 11:00 PM.
When is the drive-thru service available at this McDonald's?
The drive-thru is open daily from 5:00 AM to midnight (12:00 AM).
Can I order delivery from this McDonald's and what are the delivery hours?
Yes, delivery is available daily from 5:00 AM to 10:59 PM.
What payment methods are accepted at this McDonald's?
Accepted payment options include American Express, Android Pay, Apple Pay, Cash, Discover, Mastercard, and Visa.
Does this McDonald's offer WiFi and mobile ordering services?
Yes, this location provides WiFi, mobile ordering, mobile offers, McDelivery, and drive-thru services.
Where is this McDonald's located?
It is located at 12181 Eastlake Blvd, El Paso, TX 79928, United States.
Is there a McDonald's app to order from this location?
Yes, you can order using the McDonald's App available on both iOS and Android devices.
What nearby coffee shops can I visit after dining at this McDonald's?
Nearby coffee shops include Starbucks and Dutch Bros Coffee, perfect for grabbing a coffee or smoothie after your meal.
Are there other fast food restaurants close to this McDonald's?
Yes, nearby fast food options include Jersey Mike's Subs, Panda Express, Chick-fil-A, Wingstop, and Auntie Anne's.
What nearby services are available if I want some personal care or shopping while visiting this McDonald's?
Nearby personal care services include Great Clips and European Wax Center. For shopping, there are Dollar Tree, Ross Dress for Less, Five Below, and Mattresses Firm El Paso.