McDonald's

3.8
1674 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
625 N Zaragoza, El Paso, TX
79901, United States

Hours

Reviews

3.8
1,674 reviews
5 stars
795
4 stars
331
3 stars
201
2 stars
85
1 star
262

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, with staff being rude, unprofessional, and unhelpful.

Order Accuracy

Many customers reported issues with incorrect or incomplete orders, leading to frustration and dissatisfaction.

Speed of Service

Customers frequently mentioned long wait times for both drive-thru and in-store orders, often exceeding reasonable expectations.

Cleanliness

Several reviews pointed out unsanitary conditions, particularly in the bathrooms and dining areas, indicating a need for better maintenance.

Food Quality

Feedback included complaints about food quality, such as cold items, incorrect preparation, and missing ingredients.
  • RM
    Reyes Mendez
    Nov 16, 2025
    5.0
    Sabroso y atención
  • SS
    SolidSnakeMg22
    Nov 6, 2025
    1.0
    Placed a mobile order at this store as soon as I arrived the ordered got canceled on they're end with no refund when I called they claimed that they would never do that but left empty handed, will not be ordering from here again!
  • JM
    Joe Martinez
    Oct 31, 2025
    2.0
    Some how there is always a mistake when it comes to a take out order. Something is missing, service usually sucks. Management has to change!
  • CE
    Chr Esco
    Oct 22, 2025
    1.0
    This is the 3rd time I have to post about this location , this McDonalds has no customer service or proper training. They keep trying to steal my money by giving me medium and you paid for large . They also give All order raw or incorrect. Embarrassing location .
  • LC
    Luis Canale
    Oct 8, 2025
    1.0
    honestamente, no soy muy de quejarme sobre los restaurantes, pero en esta ocasión ya sea como consumidor o como trabajador de Uber Eats. He notado que falta una buena organización en la cocina y en la atención del cliente porque se han tardado conmigo hasta 30 40 minutos, para entregarme una orden de Uber Eats y como consumidor lo mismo Esta última vez que fui había un caos total, había mucha gente esperando su pedido y mucha gente reclamando, no lo digo para que haya gente despedida, simplemente para que se mejore la atención al cliente y el trabajo en la en la cocina para tener mejor organización

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 625 N Zaragoza, El Paso?

McDonald's at 625 N Zaragoza, El Paso is open daily from 5:00 AM to 10:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru at McDonald's 625 N Zaragoza operates daily from 5:00 AM until 1:00 AM the following day.