McDonald's

Reviews

• CL

  CHIN-YI LIN

  1 day ago
  1.0
  Sucks service, Didnt put my french fries into my bag!
• AS

  Allen Soto

  Dec 21, 2025
  1.0
  The dining area was empty, yet it still took them more than 10 minutes to deliver the order. They were playing very vulgar music that could be heard throughout the dining area. The guy who brought the food was incredibly rude and showed no customer service skills whatsoever. The other guy had his pants practically down to his knees and also had a terrible attitude. The only friendly person was a girl with black hair. I hope they improve their service.
• CC

  Count Monte Cristo

  Dec 19, 2025
  5.0
  There was an exceptional employee who made my experience so wonderful. I believe her name was Melody. She was so kind and patient with me.
• EM

  Eva Monroy

  Dec 15, 2025
  1.0
  This McDonald's at the Coronado site on North Mesa in El Paso, Texas, is the most unclean dining room that I have ever experienced. As a San Francisco native and daughter of a multi-restaurant owner, I appreciate fine dining but McDonald's is my favorite casual restaurant. This particular restaurant which is across from a Carl's Jr, will be the last time that I ever visit this establishment. Already turned off by an unfriendly atmosphere with zero employees available and kiosks in your face, I was forced to find a dirty table to clean by myself. Almost every table had food trash and debris and the floors that were dirty, sticky and were strewn with trash! The garbage bins were overstuffed and were unsightly and completely unacceptable! After speaking with the manager who DENIED speaking English, I spoke to her in Spanish and told her it is the natural expectation of a paying customer to want to experience a desirable and clean dining room. I asked for the reason for the neglectful and unsanitary condition of the dining room. She said it was not her responsibility and I gasped! She told me that she would clean the dining room when guests arrived. I said, well I'm already here, don't I count as a guest? Because not a single one of you have stepped out in the last 40 minutes that I have been here. Except until I watched you, the manager, go to the bathroom and scurry back behind the counter. The other Spanish-speaking customers were nodding their heads in agreement as I firmly brought it to her attention that this was extremely unsatisfactory and that it was her direct responsibility for the management and cleanliness of the restaurant and to please the customers. I told her not only would she be receiving a horrible review from the the survey that is provided from the receipt, but that corporate will be hearing from me as well. And that Google is now a recipient of my of my disgusted opinion of this neglected and filthy franchised McDonald's. Shame on them and someone, in particular this manager named Cielo, if not all of them, should be fired for refusing to take accountability. Lack of training, ignorance or sloth.. whatever it is, there is no room for excuses when McDonald's prides themselves on efficiency, excellence and great customer service. If that's how the customers are treated, I wonder how the employees are treated. I might be the first whistleblower, but let's get it started. That's not called management; that's called mismanagement! Pictures will be provided... Readers, please tell me if you would like to eat here. 😵‍💫😖🤔🧐😵
• JM

  Joyce Montanez

  Dec 11, 2025
  1.0
  Today, close to 10:00 a.m., I ordered a $2.00 sausage and biscuit along with a large unsweetened iced tea. When I arrived at the payment window, I was charged $3.69. I handed the cashier $4.00 and received a receipt and one penny in change. The receipt, however, was for an iced coffee, not for my order. I remained at the window to let the cashier know the receipt and change were incorrect. He closed the window, stepped back, and continued texting on his phone without acknowledging me. I then drove to the pickup window and explained what had happened. Although the gentleman at that window was kind and tried to help, the manager did not come to the window. I was ultimately charged an additional $0.20, bringing my total to $4.20, even though my original order should have been under $4.00. I did receive the tea and sausage biscuit, but due to this experience, I will not be returning to this location.

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