McDonald's

3.4
1582 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
901 N Ressler, El Paso, TX
79912, United States

Hours

Reviews

3.4
1,582 reviews
5 stars
581
4 stars
315
3 stars
202
2 stars
124
1 star
360

What are people saying?

AI-generated from recent customer reviews

Cleanliness

The restaurant is frequently reported as dirty, with overflowing trash and unclean tables.

Service Speed

Customers consistently experience slow service, with long wait times for orders, both in-store and drive-thru.

Order Accuracy

Many reviews mention frequent mistakes with orders, including missing items and incorrect food.

Customer Service

Staff interactions are often described as rude or unhelpful, with several complaints about poor management and lack of training.

Food Quality

Customers have reported receiving cold or old food, contributing to a negative dining experience.
  • SA
    Susan Alvarado
    5 days ago
    1.0
    Treated so rudely over the phone submitted complaint with mc Donald's online don't know how much good it will do since it's a franchise
  • MM
    mileymanifestation1
    Nov 15, 2025
    1.0
    I ordered a mcmuffing and was given a mcgriddle even with my reciept saying mcmuffin
  • EG
    Enrique Gomez
    Nov 13, 2025
    1.0
    Enserio 20 minutos esperando una orden que ya estaba lista, solo porque la incompetente empleada no me la quería entregar, porquería de empleados enserio.
  • EM
    Eduardo Mendez
    Nov 3, 2025
    1.0
    Worst experience ever in a fast food rest. As you enter , you can see they don't take out the trash bags, and all the tables are dirty. I had to clean my own table after they told me to sit somewhere else and refuse to clean it. I always go to kiosk and get my number. They yelled my number several times until I told them to bring it to the table. One of the girls said "que se lo lleven quiere tu crees." Me being confused asked if they don't bring it to the table anymore and he answered "sorry I didn't notice" which it was obvious he did because he was the one yelling the number. Some kid climbed to the counter where they have the ketchup. Kid was there for a minute and employees never noticed until the kid's parent did.Never coming back to this location. Incident happened oct 16 @5:30pm
  • BR
    Brazy Roman
    Oct 28, 2025
    1.0
    I placed an online order & waited inside, 30 minutes pass & an employee ask me what my order was then proceeded to make it, do coffee tasted old and they didn't even put French vanilla I had to ask them to remake it

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 901 N Ressler, El Paso, TX?

McDonald's at 901 N Ressler, El Paso, TX is open 24 hours every day of the week.

Does this McDonald's location offer delivery services?

Yes, this McDonald's location offers delivery, same-day delivery, and no-contact delivery services.