Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers consistently reported extremely long wait times, often exceeding 30 minutes, for both drive-thru and in-store orders.
Order Accuracy
Many reviews highlighted frequent issues with incorrect orders, missing items, and poorly prepared food.
Staff Attitude
Numerous customers experienced rude and unprofessional behavior from staff, contributing to a negative dining experience.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant, including dirty tables and poor food quality.
Management Issues
Customers expressed concerns about poor management and lack of training for staff, leading to ongoing service problems.
VC
Valerie Chavez
Jan 3, 2026
1.0
This place is horrible. The service sucks, the fries are always undercooked and the wait times are preposterous!! Aren't there any adults working here?
MP
Mykeey Perez
Dec 24, 2025
1.0
If you enjoy missing items, wrong food, and pure frustration, this is the place for you. Otherwise, save yourself the headache and go literally anywhere else.
Out of all the McDonald’s locations on the east side, this one is hands down the worst. Not “once in a while” bad — every single time bad.
We ordered food with three drinks. They forgot one drink entirely, gave us no straws, and somehow every drink came out with zero ice. How do you mess up drinks that badly? Then the food:
McChickens with no mayo and no lettuce. One of them literally had two bottom buns — not even a joke. And of course, no sauces again. They always forget the sauces. Always. At this point, I genuinely want to know who is hiring and training people at this location, because the level of incompetence is actually impressive. It’s like they’re competing to see how badly they can mess up a simple order. The only reason anyone still goes here is because it’s cheap and convenient — and somehow they still manage to screw it up every single visit. You’d think they’d accidentally get something right once, but no. They constantly find new ways to surprise us with how terrible the service is.
DP
Danny Plata
Dec 20, 2025
2.0
This is our nearest McDonald’s, but it consistently disappoints us. The wait is always long, the orders are often incorrect, music is blasting in restaurant and the food is consistently subpar. I’m not sure if management has addressed these issues with their staff, but the negative reviews on Google paint a clear picture. This location desperately needs more training, and management must take immediate action to improve the overall experience!
JF
John-Paul Fino
Dec 17, 2025
1.0
I come to this place regularly. I don't know who the night crew person is, but I have dealt with her twice now and she is very rude. Hands your order to you and walks away. I never get a receipt from her. I use to work for McDonald's and I know this is NOT how things are done. Burgers were fine and the fries, whike fresh, were over salted. Literally a salt crust. I dont think I'll be going back late nights any more. During the day there is a pretty long wait and drive thru is pretty slow. I know they have to be serving off the times to keep them looking good or the standards have changed.
JC
J C
Dec 14, 2025
1.0
This location is slow and full of incompetent people. Took over 30 min for me to get my simple mcchicken value meal. They had me go wait at a stall because food wasn't ready. Everyone had recieved their food ahead and after me. Went inside they told me to check my car because they had already given me my food. That pissed me off. Why the hell would I be asking for my food. They asked for my receipt I gave it to them then they lost it. Took another 10 min for them to figure out. Horrible service. Manager wasn't helpful. Full of incompetent people.
What are the operating hours of McDonald's at 3420 Joe Battle Boulevard, El Paso?
McDonald's at this location operates 24 hours a day, 7 days a week.
Does this McDonald's offer drive-thru service, and what are its hours?
Yes, the McDonald's drive-thru is open 24/7 every day of the week.
Can I order delivery from this McDonald's, and what delivery options are available?
Yes, delivery is available 24/7, including same-day and no-contact delivery services.
How can I place an order conveniently using a mobile app?
You can order using the McDonald's App available on the Apple App Store and Google Play Store; quick links are provided for easy access.
What payment methods are accepted at this McDonald's?
McDonald's accepts American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Where is McDonald's located in El Paso, TX?
It is located at 3420 Joe Battle Boulevard, El Paso, TX 79938, USA.
Are there any nearby coffee shops I can visit before or after dining at McDonald's?
Yes, Starbucks and Summer Moon Coffee are nearby coffee shops ideal for a visit before or after your meal.
What emergency medical facilities are near McDonald's at Joe Battle Boulevard?
Nearby emergency medical facilities include The Hospitals of Providence Emergency Room - Edgemere, Neighbors Emergency Center - Edgemere, Sun City Emergency Room East, and El Paso Emergency Room East.
Can I combine a visit to McDonald's with a shopping or rental stop nearby?
Yes, Redbox for video rentals and CVS Pharmacy for medical supplies and shopping are conveniently located nearby.
What additional services are offered at this McDonald's location?
The location provides DriveThru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and free WiFi.