McDonald's

3.1
2727 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3420 Joe Battle Boulevard, El Paso, TX
79938, United States

Hours

Reviews

3.1
2,727 reviews
5 stars
871
4 stars
419
3 stars
344
2 stars
227
1 star
866

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted consistently rude and unprofessional behavior from staff, leading to a poor customer experience.

Order Accuracy

Many customers reported issues with incorrect orders, including missing items and wrong food being served.

Wait Times

Customers frequently complained about excessively long wait times, both in the drive-thru and inside the restaurant.

Cleanliness

Several reviews mentioned the restaurant's unsanitary conditions, including dirty dining areas and restrooms.

Food Quality

Customers expressed dissatisfaction with the quality of food, often receiving cold or improperly prepared items.
  • DL
    David Lopez
    6 days ago
    1.0
    Only reason I gave them one star. It’s cause I had to choose one terrible service when you’re 15 minutes for a cheeseburger and fries. Customer service is terrible. Have no condiment the place. Just sucks in general. Don’t come here. He will be disappointed.
  • JA
    Jasmine Amaya
    Nov 14, 2025
    1.0
    Given this store to many chances. Here’s my cold disgusting “small” fries couldn’t even fill them up, to make things worse when I dumped them onto the mcchicken paper, all the bottom fries were tiny little pieces not even full length fries. My entire order was not close to warm, all was cold.
  • AS
    Aliyah Saldivar
    Nov 10, 2025
    1.0
    This McDonald’s is great to eat at if you have no plans for the rest of the day. It takes so long to get what you ordered. Even if you try and go through the drive thru it takes forever. People that are waiting in the drive thru leave cause of how long it takes. We tried getting down instead to get our order cause the drive thru was taking so long and we waited another 30-40 mins till we could get our food. (MIND YOU WE ORDERED ONLINE). They mess up orders a lot. Often forgetting things that you ordered. 10/10 DONT recommend!!
  • AV
    April Villanueva
    Nov 10, 2025
    1.0
    Hands down one of the worst McDonald’s ever. It’s always my last resort and every time it reminds me why it’s my last resort. Plan to spend 30 or more mins simply waiting for your food. And then plan on another 40 mins if anything was missing because they take their time on that also. And god forbid you order online to avoid the ridiculous drive thru line. You’ll be waiting on your online order for at least 30 mins. So from my experiences if you don’t mind wasting your time waiting for some “fast food” then this is definitely the place to come and get food. You could probably go next door, order at Applebees and finish your meal before the last person in the drive thru gets their food. Good luck and bring some snacks and reading material to wait for your food.
  • MA
    Mrs. A.
    Nov 3, 2025
    5.0
    I've come to this location many times but today was the first time I dined in. While having breakfast with my daughter, I had the best experience I've had at a McDonald's in a long time. Great service, very friendly staff, including the manager. Our food came out great and fast. Austin and Josh were both very helpful and I noticed they did a wonderful job helping everyone that walked in. I appreciated seeing that simple requests, made by customers, for ketchup, napkins, or refills were met with great customer service by these two young men. Austin went above and beyond to make sure we were happy customers. I look forward to dining in for breakfast at this location again.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 3420 Joe Battle Boulevard, El Paso?

McDonald's at this location operates 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service, and what are its hours?

Yes, the McDonald's drive-thru is open 24/7 every day of the week.