McDonald's

3.9
2154 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2401 N Mesa St, El Paso, TX
79902, United States

Hours

Reviews

3.9
2,154 reviews
5 stars
1,017
4 stars
470
3 stars
295
2 stars
117
1 star
255

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times for their orders, often exceeding 20 minutes, leading to frustration.

Order Accuracy

Many reviews highlighted issues with incorrect orders, including missing items and wrong food preparation.

Cleanliness

Several customers noted that the establishment was often dirty, with unclean tables and restrooms.

Staff Attitude

Feedback indicated mixed experiences with staff, ranging from friendly and helpful to rude and unprofessional.

Overall Experience

While some customers enjoyed their meals and service, many expressed disappointment with the overall experience, citing slow service and frequent mistakes.
  • HH
    Heart
    Jan 3, 2026
    1.0
    Horrible fast food. You can't be that busy to need to eat this stuff....go home and cook.
  • JS
    José Gerardo Salazar
    Dec 27, 2025
    5.0
    Buen servicio y muy buenas opciones.
  • MG
    María García
    Dec 19, 2025
    1.0
    I went just for an ice coffee, I asked for light ice, because I like coffee more than ice, it's the worst coffee in the history of every single McDonald's I have gone to, it tastes like if they did 2/3 water and 1/3 ice coffee, also not one cube of ice, then they guy didn't give me my cents, I mean, I'm not gonna complain to him for cents, but it should be up to the customer if they put it in the donation thing, not to the employee to pocket it. Anyway don't go there if you want coffee.
  • SL
    sergio Lopez
    Dec 14, 2025
    1.0
    really bad experience it was Saturday at 2 am or 3am and it took like 35 to 40 minutes just to get large decaf coffee and nuggets had to be really patient
  • AP
    Ana lilia Puga
    Dec 11, 2025
    5.0
    A veces hay mucha gente y los empleados no se dan abasto para atender a todos los comensales

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's at 2401 N Mesa St, El Paso, TX?

McDonald's at this location is open 24 hours a day, 7 days a week.

Does this McDonald's have a drive-through service?

Yes, the McDonald's at 2401 N Mesa St offers drive-through service 24 hours a day, every day.