McDonald's

3.7
2243 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1896 N Zaragoza, El Paso, TX
79936, United States

Hours

Reviews

3.7
2,243 reviews
5 stars
977
4 stars
444
3 stars
313
2 stars
133
1 star
376

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported extremely slow service, particularly in the drive-thru, with many waiting over 20 minutes for their orders.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, with customers often receiving the wrong items or missing items altogether.

Customer Service

Feedback indicated a lack of professionalism and courtesy from staff, with many customers experiencing rude behavior and poor communication.

Cleanliness

Several reviews mentioned unsanitary conditions, including dirty dining areas and restrooms, contributing to a negative dining experience.

Food Quality

While some customers enjoyed the food, many complained about cold or stale items, particularly fries, and issues with food presentation.
  • OA
    Olga C. A
    Nov 16, 2025
    1.0
    Currently recovering from the worst salmonella poisoning I’ve ever had thanks to an undercooked chicken strip that they use for their wraps. How do you undercook a chicken strip that tiny? Disgusting!
  • LL
    Ladybug6329 Ladybug0182
    Nov 15, 2025
    1.0
    This location is Empty everytime I come in. So why does it take 30+ minutes for my order. I can stand at the register and nobody Greets Me ever. Its so frustrating 😫. No Smiles Just Angry Looking Women. Please Fix it. 🙏
  • EV
    Erika Villela
    Nov 8, 2025
    1.0
    Demasiado lentos el establecimiento está muy sucio, yo limpié mi mesa. Toda le ente estaba molesta porque taraban mucho en entregar la órdenes.
  • RA
    Ruby Abasta
    Nov 6, 2025
    5.0
    Service is usually mid at this location, but tonight was different, the crew was on point and loved the vibes.
  • JS
    Jacqueline Salgado
    Nov 3, 2025
    1.0
    There is a caucasian young man at the first window of the drive thru that is very rude, when i was ordering at the speaker i felt rushed, and once i got to the window to pay, he asked me if one item was my order, but my order had way more items and so i mentioned them but he was very sarcastic and rude, as well as made rude hand gestures as if i was stupid, the rest of the staff was friendly, he should follow their example

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1896 N Zaragoza, El Paso, TX?

McDonald's at 1896 N Zaragoza is open 24 hours every day of the week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services.