McDonald's

3.7
2267 reviews
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Business Details

1896 N Zaragoza, El Paso, TX
79936, United States
(915) 855-6033
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1896 N Zaragoza, El Paso, TX
79936, United States

Hours

Reviews

3.7
2,267 reviews
5 stars
989
4 stars
446
3 stars
315
2 stars
133
1 star
384

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, often exceeding 20 minutes, especially in the drive-thru.

Order Accuracy

Many reviews highlighted issues with incorrect orders, with customers receiving wrong items or missing components.

Staff Attitude

Several customers noted rude or unhelpful behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms, indicating a lack of proper maintenance.

Food Quality

Feedback indicated inconsistent food quality, with reports of cold or stale items being served.
  • DA
    Derex Andara
    Jan 4, 2026
    5.0
    Buenas experiencia y atención
  • BT
    Brian “MiMM” T.
    Jan 4, 2026
    5.0
    You can get a big breakfast with English muffins instead of a biscuit. That's a first. I didn't know that combination existed.
  • CM
    Carla M
    Dec 28, 2025
    1.0
    Food is always cold or hard. They ran out of regular mcflurry cups and asked if I wanted a mini or a refund. A mini mcflurry is 4oz a regular one is 12oz why not just give me 3 minis? No they gave me a Sunday cup which is only 5oz! I paid for a regular one so why not give me what I paid for it refund me the difference??
  • ER
    Eric Roose
    Dec 12, 2025
    1.0
    Now I know why there’s always a line at the drive through. I thought I was very popular, but on the contrary they keep people waiting there over half an hour or more to attract people thinking it’s the place to be. So people be aware if you see a long line, it’s because they are not serving!!!😬😬😬
  • DT
    Diana Trejo
    Dec 9, 2025
    1.0
    I ordered 2 happy meals, they asked me to park, no big deal at this point im use to that. Waited for a while, while all the other cars that got asked to park to had already gotten their meals then I saw the person behind me get their meal... 2 happy meals. I was waiting patiently but then it was to long so I asked the kid working where my food was and he wasnt sure until he dropped off the food to the car behind me and he had my happy meals. They've been in there this whole time. So I asked for new once and all I see is the girl just switching the box and putting the cold food inside the new one. Very unethical and gross. No apologies after I asked for a refund
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Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 1896 N Zaragoza, El Paso, TX?

McDonald's at 1896 N Zaragoza is open 24 hours every day of the week.

Does McDonald's offer delivery services?

Yes, McDonald's offers delivery, same-day delivery, and no-contact delivery services.