McDonald's

3.9
3486 reviews
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Business Details

217 E Paisano, El Paso, TX
79901, United States
(915) 532-1903
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
217 E Paisano, El Paso, TX
79901, United States

Hours

Reviews

3.9
3,486 reviews
5 stars
1,719
4 stars
666
3 stars
467
2 stars
211
1 star
423

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including incorrect orders, rude staff, and long wait times.

Food Quality

Mixed reviews on food quality; some enjoyed it while others found it unsatisfactory or not as advertised.

Cleanliness

Concerns about cleanliness, particularly in bathrooms and dining areas, were frequently mentioned.

Customer Experience

Many customers expressed dissatisfaction with the overall experience, citing issues like needing to purchase to use restrooms and feeling unwelcome.

Value for Money

Several reviews noted that prices seemed high for the quality and quantity of food received.
  • ID
    I D
    Nov 14, 2025
    1.0
    I visited this location and was completely ignored at the drive-thru window, despite knocking for several minutes. When I called the store for assistance, the female employee who answered was also rude. I would have appreciated a simple explanation or acknowledgment instead of being made to feel like we were an inconvenience. The store still had two hours until closing and there were no other customers present. We ultimately chose not to order, as we did not want to deal with the unprofessional attitude.
  • CJ
    Clarence Jordan
    Nov 13, 2025
    5.0
    The hottest fries I’ve ever gotten from McDonald’s. I’m a fry guy so this was clutch. 5 stars by far!
  • SH
    sarai hernandez
    Nov 11, 2025
    1.0
    Very slow service, they gave me an incomplete order and it took them more than half an hour to give me what was missing.
  • SO
    Sarai Ocon
    Oct 21, 2025
    1.0
    The fries were horrible. Long wait time just for a simple coffee and they forgot my happy meal and no damn toy. I’m very disappointed, thank you.
  • MM
    Minoru Murayama
    Oct 14, 2025
    3.0
    They didn’t took my order complete, so I ended up with half of my order, meaning my girlfriend and I, ended up sharing one meal, couldn’t get back to complain about it because I had an appointment
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Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's is open daily from 4:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's?

The drive-thru is open daily from 4:00 AM to 11:00 PM, with extended hours until midnight on Fridays and Saturdays.