Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.3
2,333 reviews
5 stars
790
4 stars
401
3 stars
356
2 stars
194
1 star
592
What are people saying?
AI-generated from recent customer reviews
Service Issues
Numerous customers reported extremely slow service, long wait times, and frequent order mistakes.
Cleanliness
Many reviews highlighted unsanitary conditions, including dirty tables, floors, and unpleasant odors.
Staff Attitude
Several customers experienced rude or unprofessional behavior from staff, including dismissive attitudes and lack of assistance.
Food Quality
Customers frequently received cold or improperly prepared food, leading to dissatisfaction with their meals.
- DRDUCAxrtel rodriguezJan 5, 20265.0Un poco tardado por mucha gente
- ARAlyssa RaeDec 25, 20251.0seriously disappointed with the service at this mcdonald's. i waited almost 30 minutes in the drive thru just to pick up an order i had already placed thru the app. when i went in to speak to an employee, i had told him what was going on and showed him my order on my phone he then grabbed my phone pressed something and for some reason after that said my order was cancelled. i told him why didn't they inform me when i was speaking to the drive thru employee. he then just walked away. another employee came to speak to me and showed me a receipt with my order on it and she told me just to give them a few. i then had to wait another 20 minutes to receive my order and it was still wrong. honestly just very disappointed with the lack of communication and customer service.
- KCKyle CumminsDec 17, 20251.0This McDonalds is the worst. They are incredibly slow, and CONSISTENTLY forget items I order. I have just made an announcement to my entire household that I will never again pick up food from this location; I'm missing half my friggin order! I know their staff doesn't get paid well, but for goodness sakes.
- MSMary E SilvaDec 13, 20251.0No one took the time to even look at the customers at the counter. There were 5 people behind me all waiting to helped
- UHUnique HarrisNov 25, 20252.0So on November 25th 4pm, I went to this location just for M fry. Well they took over 40 mins to bring the fry to my car. A woman who was in curbside 6 went in as we had been waiting. She came out upset and followed behind her was “Naveah” who works here. As soon as she got to the car, I asked her if I could speak with the manager. She asked me “do you want your food? Because you’re complaining” She also was spitting curse words. So I followed in behind her UPSET and by the time I got in there she was back behind the counter. Laughing with her crew mates. I spoke with the manager Adrian who didn’t provide me the regional or district mangers name. He did provide me a number to corporate. I wouldn’t eat at this location. Unless you want to pay for anal service. She also was acting belligerent in front of my daughter who I had no problem protecting. She should find her something safe to do.
Frequently Asked Questions About McDonald's
What are the hours of operation for this McDonald's location?
This McDonald's is open 24 hours a day, every day of the week.
Does this McDonald's offer delivery services, and if so, during what hours?
Yes, delivery is available 24/7 with options including same-day and no-contact delivery.
Is there a drive-through available at this McDonald's and what are its hours?
Yes, the drive-through is open 24 hours daily.
What payment methods are accepted at this McDonald's?
Payments can be made using American Express, Android Pay, Apple Pay, cash, Discover, MasterCard, and Visa.
Where is this McDonald's located?
It is located at 11390 Gateway North, El Paso, TX 79934, United States.
Can I order McDonald's food through a mobile app?
Yes, you can order through the McDonald's App available on iOS and Android.
What types of services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
Are there any nearby gas stations close to this McDonald's?
Yes, Shell and Speedway gas stations are nearby, convenient for refueling before or after your visit to McDonald's.
What other fast food restaurants are located near this McDonald's?
Nearby fast food options include Subway, Taco Bell, Church’s Texas Chicken, Wingstop, Carl's Jr., and Popeyes Louisiana Kitchen.
Are there any healthcare facilities near this McDonald's?
Yes, The Hospitals of Providence Emergency Room, Sierra Urgent Care Center, and Sierra Providence Urgent Care Center are close by for medical needs.