McDonald's

3.3
2308 reviews
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Business Details

11390 Gateway North, El Paso, TX
79934, United States
(915) 822-8664
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11390 Gateway North, El Paso, TX
79934, United States

Hours

Reviews

3.3
2,308 reviews
5 stars
781
4 stars
400
3 stars
356
2 stars
193
1 star
578

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported long wait times, especially in the drive-thru, with some waiting over 30 minutes for their orders.

Order Accuracy

Many reviews highlighted issues with incorrect orders and missing items, leading to frustration among customers.

Cleanliness

The restaurant was often described as dirty, with reports of unpleasant odors and unclean tables and floors.

Staff Attitude

Several customers noted unprofessional behavior from staff, including rudeness and lack of attentiveness.

Food Quality

There were numerous complaints about cold or poorly prepared food, with some customers expressing disappointment in the overall quality.
  • JH
    Johnny Hammonds
    3 days ago
    5.0
    They take forever
  • RR
    Rick R
    5 days ago
    5.0
    It's McDonald's
  • T2
    TheFireTwin 2020
    Nov 14, 2025
    1.0
    My fiancee and went into get food and we were looked at multiple times. I had to step away from the whole mcdonald's side entirely as it smelt so strongly of garbage I was gagging. I hurried and got my drink and havent touched it cause how dirty and bad smelling it was. Fiancee called to complain about how bad it smelt even told them in person and the manager did not even care. He told them he would be calling the health department for how disgusting it was.
  • NH
    Nicole Herrera
    Nov 7, 2025
    1.0
    Drive thru is unbelievable rude!! Can't even greet you or anything and forbid you accidently put counter instead of drive thru that they can't make accommodations!! Over here having to get down even tho I just messed up my ankle and asked them if they could make an exception and they lady just said no we can't! Never coming back to this location! Horrible horrible service!
  • AL
    Angel Lopez
    Oct 16, 2025
    5.0
    customer review, people who order mcdonalds are insufferable and not to mention also BIG, some BIG dude was upset cause he was missing a medium fry from his order that already included 20 cheeseburger meals, he prolly ate all of them for himself, the dude was so BIG he calls out other employees at the store for being BIG, anyways for my store review, its a mcdonalds who cares, theres some pretty cool BIG people in there tho, but there will always be a BIG annoying angry customer who will ask for no salt on their triple cheeseburger with bacon.
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Frequently Asked Questions About McDonald's

What are the hours of operation for this McDonald's location?

This McDonald's is open 24 hours a day, every day of the week.

Does this McDonald's offer delivery services, and if so, during what hours?

Yes, delivery is available 24/7 with options including same-day and no-contact delivery.