McDonald's

3.8
2219 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1515 Airways Blvd, El Paso, TX
79925, United States

Hours

Reviews

3.8
2,219 reviews
5 stars
991
4 stars
469
3 stars
303
2 stars
126
1 star
330

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and long wait times.

Order Accuracy

Many customers reported issues with incorrect orders and missing items.

Food Quality

Several reviews mentioned cold or stale food, with some customers receiving moldy items.

Cleanliness

Restroom cleanliness was frequently criticized, with reports of unsanitary conditions.

Management Issues

Customers expressed dissatisfaction with management's handling of staff and customer interactions.
  • MJ
    Mike Jones
    6 days ago
    5.0
    This is one of the best McDonald's I go to .it's close to my work so I go to this location a lot & let me tell you they do not disappoint. The employees are nice & courteous &they are very quick on the orders & hardly ever ever forget or get your order wrong
  • JM
    J M
    Nov 9, 2025
    2.0
    The fries are soggy and cold. Come on McDonald’s. You can do better.
  • NH
    Noah Hernandez
    Nov 8, 2025
    2.0
    11/08 10 AM whoever the kid working the window to pay is, either needs to get an attitude check or something, sorry that idk who you talking to when you looking at your screen
  • EC
    Elva C
    Oct 27, 2025
    1.0
    Was there at 4:10 am. On 4/27/25. The lady’s attitude at the pick up window (no name tag) had a really bad attitude and also refused to add something I forgot as part of my order. She said I needed to go around when there was only one car ordering at the window. Before that, I tried calling her from outside the window trying to get her attention and nothing. Really bad service and took close to 20 minutes to collect my orders. Picked up my orders and decided to go across the street to fulfill my missing order with another competitor. Please train your staff on customer service!
  • EU
    Edwin Urbna
    Oct 19, 2025
    1.0
    Came to this McDonalds thought the drive through placed my order only to pull up to the drive thru window and tell us they aren’t accepting card. Employee went to ask who I’m assuming was the manager a larger guy if they are accepting card and the employee started doing a dance before coming to us.. it should have been communicated at the drive thru speaker they aren’t accepting card and is aggravating. We came 3 weeks ago and they weren’t taking card at the drive thru either. Store needs to work on getting their equipment fixed if that’s the issue but I don’t think it was considering how the whole interaction went. Store sucks.

Frequently Asked Questions About McDonald's

What are the operating hours for this McDonald's location?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer delivery services?

Yes, delivery services are available 24/7 with options including same day and no-contact delivery.