McDonald's

3.6
2148 reviews
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Business Details

1351 George Dieter Drive, El Paso, TX
79936, United States
(915) 591-2121
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1351 George Dieter Drive, El Paso, TX
79936, United States

Hours

Reviews

3.6
2,148 reviews
5 stars
898
4 stars
427
3 stars
297
2 stars
144
1 star
382

What are people saying?

AI-generated from recent customer reviews

Service Issues

Customers frequently reported long wait times for food, incorrect orders, and poor customer service, particularly during busy hours.

Cleanliness

Multiple reviews highlighted ongoing cleanliness issues, with dirty tables and restrooms being a common complaint.

Food Quality

Inconsistent food quality was noted, with some customers receiving cold or poorly prepared items, while others praised the food as good.

App Experience

Several customers expressed frustration with the mobile app, citing issues with order processing and fulfillment.

Staff Attitude

Mixed feedback on staff behavior, with some praising friendly service while others reported rudeness and lack of professionalism.
  • AG
    Adrian Geanova
    1 day ago
    2.0
    It's been a couple times that they have the mobile ordering shut off at this location, but still take drive through. Either the workers are lazy or the head company is trying to avoid savings. Either way it's a big inconvenience and a big let down. Why create the app if you'll still pull classic mcdonalds customer service which is subpar by the way. Maybe they don't pay their peeps enough or maybe they need to save money to pay bills. Who knows. Oh by the way the workers here are great so I doubt it's them. But if it is. They saving the mother company big bucks.
  • EE
    Ed Ed
    Nov 6, 2025
    3.0
    Open for 24hr the only McDonald in the area that’s starts breakfast at 2am like seriously if I wanted breakfast at 2am I would hit jack in the box well they do have everything 24/7
  • RH
    Raul Herrera
    Nov 5, 2025
    1.0
    Order a coffee with creme and sugar. Took a sip no cream and sugar on my coffee.😕
  • DH
    Diego Hernandez
    Oct 17, 2025
    1.0
    Why do you guys let the app process and order and once I pull up you guys say the restaurant is closed I know you guys are lying
  • JG
    Juan D. G.
    Oct 9, 2025
    1.0
    I placed an order on the McDonald's App at 10:05, and they didn't have my food when I went to go pick it up at 10:34, because breakfast stops at 10:30. My order was allegedly cancelled by the location and the employee I spoke with insists I would not be charged ( but this is misinformation, the charge was already put through, the charges are always processed when you place an app order not when you pick up the food) also the order is still here on the app not cancelled. Obviously I was still charged for my order and left with no food, I will be reaching out to the customer service for the app.
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Frequently Asked Questions About McDonald's

What are McDonald's operating hours at 1351 George Dieter Drive, El Paso, TX?

McDonald's is open 24 hours a day, 7 days a week at this location.

Does this McDonald's location offer drive-thru service?

Yes, McDonald's at 1351 George Dieter Drive offers drive-thru service 24/7.