McDonald's

3.8
2153 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
11260 Montana Avenue, El Paso, TX
79936, United States

Hours

Reviews

3.8
2,153 reviews
5 stars
952
4 stars
468
3 stars
307
2 stars
115
1 star
311

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported issues with incorrect or missing items in their orders.

Customer Service

Feedback highlighted a lack of professionalism and rudeness from staff, including management.

Wait Times

Many reviews mentioned excessively long wait times for food, both in-store and through drive-thru.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and concerns about food safety.

Food Quality

Customers expressed dissatisfaction with food quality, including cold or poorly prepared items.
  • VR
    V R
    2 days ago
    1.0
    No adults on duty at this location. The food was incorrect, the service was horrible by the “supervisor” on duty, and the corrected food was incorrect.
  • HH
    Heart
    Dec 31, 2025
    1.0
    Typical mass produced fast food. Cheap and tastes horrible.
  • FR
    frank ramirez
    Dec 12, 2025
    2.0
    Disrespectful Door das and local food vendors selling there Tacos to McDonald's employees parking in placards handicap spots there reply when asked to park someplace else there answer is mind your business it is my business I m handicapped This is BAD Business take care of this problem
  • MH
    Mariza Hernandez
    Dec 4, 2025
    3.0
    I like this fastfood restaurant because it's close to my work . Only thing is that when I ask for ketchup i dont know if it's on purpose but never put it on the bag . That's why I ask when im ordering so they can charge it if it ain't free but still it does not add it in my order
  • PH
    Pearly H.
    Nov 30, 2025
    3.0
    I ordered the big breakfast which includes scrambled eggs. But instead of getting scrambled eggs, I was given a egg block that was browned on both sides.

Frequently Asked Questions About McDonald's

What are the daily operating hours for this McDonald's location?

This McDonald's is open daily from 5:00 AM to 11:00 PM.

What are the drive-through hours for this McDonald's?

The drive-through is available every day from 5:00 AM to midnight.