McDonald's

3.6
1209 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
1080 Sunland Park Dr, El Paso, TX
79922, United States

Hours

Reviews

3.6
1,209 reviews
5 stars
522
4 stars
232
3 stars
163
2 stars
76
1 star
216

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and inattentive staff, with many experiences of incorrect orders and poor customer service.

Food Temperature

Numerous reviews mentioned receiving cold or improperly prepared food, including cold fries and sandwiches.

Cleanliness

Several customers noted that the restaurant was dirty, with unsanitary conditions in both the dining area and restrooms.

Order Accuracy

Many customers experienced issues with incorrect orders, missing items, and a lack of attention to special requests.

Speed of Service

The drive-thru and service times were often criticized for being excessively slow, with long waits reported for both food and drinks.
  • RR
    Raul Reyes
    3 days ago
    2.0
    It's always crowded because of a school.There's always a line, the service sucks. The food is not so good but it's the only mcdonald's near me
  • MG
    Manuel Gallardo
    Nov 13, 2025
    4.0
    Starting off McDonald's was my go to for breakfast but after covid I don't know what happened but I wasn't feeling it anymore I'm starting to like it again so I went on a trip to Arizona got some breakfast I'm sorry to say the hasbrowns were terrible they were overcooked broke apart like cookies the worst part didn't get our creams and sugars so tonight I'm back home stop at McDonald's for dinner get order drive home and there was items missing oh no not again so we call and the young lady a manager named Isabella took care of us and made it right I've always eaten at McDonald's I've never had any issues maybe a missing ketchup I just want to commend your maneger
  • OR
    Orlando Ramos
    Oct 17, 2025
    3.0
    Food was brought to my table no smile no welcomeming. I was eating and a employee started to sweep my section where I was eating. Then she proceeded to start mopping i stopped eating and left. Next time I'll just eat in my truck!
  • JJ
    J
    Oct 16, 2025
    5.0
    Good breakfast service
  • GA
    Gary Archer
    Oct 1, 2025
    1.0
    Double drive through get there and asked if using the mobile app, said no and someone came on and said please give me a minute, then took 4 cars in the other lane and I just drove off

Frequently Asked Questions About McDonald's

What are the regular business hours for this McDonald's location?

This McDonald's in El Paso, TX is open from 5:00 AM to 11:00 PM every day of the week.

Does this McDonald's offer delivery services and what are the delivery hours?

Yes, delivery is available daily from 4:00 AM to 11:59 PM. Services include curbside pickup, delivery, same day delivery, and no-contact delivery.