Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted poor customer service, with staff being rude, dismissive, and unhelpful, particularly from management.
Order Accuracy
Many customers reported frequent mistakes with their orders, including missing items and incorrect food.
Food Quality
Several reviews mentioned that the food served was often cold, old, or poorly prepared, leading to dissatisfaction.
Cleanliness
The dining area and restrooms were frequently noted as dirty, contributing to a negative dining experience.
Service Speed
Customers expressed frustration with long wait times, both in the drive-thru and for mobile orders, often feeling neglected.
KK
Kiara
5 days ago
1.0
I was trying to be understanding about the lack of workers in the store but waiting 40 minutes for a pre made burger is outrageous… went there at 10:00 left at 10:40. Could’ve got my food earlier if they didn’t leave the bag on the counter for 20 minutes…
SD
Snazzy Drew
Nov 14, 2025
1.0
When here two different times and both times they messed up. I've been to much busier McDonald's that are much faster. Not sure how they leave things off the bag when they sit there reading the bag at what while you're at the counter.
MC
Matt Crosslin
Nov 7, 2025
1.0
Order McNuggets and fries at the drive through. We always order no sauce. When we get home, we find the McNuggets were replaced with 6 ranch buckets. This looks to be someone intentionally stealing our food in the drive through.
AA
Angelina
Nov 2, 2025
1.0
Morning crew is so bad .everyone was getting their order first than us and then the manager proceeds to talk shit in Spanish saying we are giving her dirty looks and we’re gonna eat her alive and then she gives us our drinks and says we’ll get our food after okay.we got our food and then this couple that was here for way much longer didn’t get their food and the guy got up to ask nicely and she yelled in Spanish saying burn his food since he’s complaining that he waited for 30 minutes and the guy was clueless .thats just pretty pathetic and dumb and so immature .they act like people can’t speak Spanish .so i guess beware if you make a complain and they remake ur food
LL
Laura Landrum
Oct 20, 2025
1.0
Went to get a pick up order saw a bag sitting on counter and a lady closing up the bag I asked her if it was my order number (I gave her the order number) we made eye contact she just kept doing what was was doing and said nothing. I repeated myself she still looked at me and walked off. Then I was given my cups to get our drinks and the Dr Pepper was out in lobby (no big deal) so I went to counter same lady is standing there I told her Dr Pepper was out in lobby she looked at me and walked off, I don’t understand why it is so hard to just say something back letting me know she heard me or just answering simple questions. It’s so rude and disrespectful to make eye contact as someone speaks to u then just walk away without a word said. This was 1pm on this last Friday. I spoke to another employee and asked if that was the manager because the lady was wearing a purple collared shirt she said yes. I was completely floored that she’s a manager like wow. Not sure how u become a manager when u act like that to customers. Also tried again on that Sunday she ordered a Big Mac with sauce only on it. Sticker on box said sauce only and it still had lettuce and pickles on it.