McDonald's

Reviews

• CC

  Christina

  3 days ago
  2.0
  Customer service needs to improve. Food was barely warm but we could deal with that if employees were friendly
• JO

  Jonathan Ortiz

  Jan 2, 2026
  1.0
  2nd time in a row that I've had bad service here. Employees still need training on how to read the order, use the codes or the app. I went in for a coffee using the reward. Decided to talk to the lady at the counter for some human interaction. She couldn't get the order right. The code was for a $0.99 coffee and she was giving me a $3 total. So I believe it was an honest mistake and she didnt put the code right. Anyways, there was a line building up behind me, so I told her to cancel and I'll use the kiosk to not hold up the line further. Well, I used the Kiosk and I couldn't use the code or any other deal, cause it was supposedly already used and expired. So I couldn't get my coffee or any other deal. I did tell the person at the counter about the issue, but she didnt care and just acknowledged that when a code is ised, you cant use it anymore and too bad. Guess nice guys finish last, but it did mess up my day. Went out without my coffee. The McDonalds up the street on Sherman and 288 loop have never given me any ussues and the service is way better. Would recommend ordering through mobile app to make sure everything is the way you like it and double check your order. My order was incorrect the last time and the employee had the nerve to say I was wrong instead of checking in case she made a mistake. I politely had to show her that my order number is 1302 when she gave me order 1203. I didn't make a big deal cause I have friends that have dislexia, so I know that its a struggle for some, but instead of apologizing, they get mad at me. Oh well.
• EC

  Elizabeth Consulting

  Dec 26, 2025
  1.0
  Haven't been to Denton in a minute. My work no longer requires me to do so..today was an exception. Ordered basket of fries no salt and a coke..love me some McDonald's coke. I was asked to pull up since my order was "special". I did so. Young lady with glasses brought my order out. She did not look happy at all. Asked if there was ketchup bc I had asked for some I had a ways of a drive and could not turn around to get any. She said she thought so, I looked there was none. Asked for the ketchup again, she gave me a look thar was like..ugh..lol. can't h3lp but laugh she's young. She brought m3 a whole handful. Ok. Kool. Got 9n th3 road reached in to get a frie..it was slumpy..pulled them out and I be dog if they were not completely cooked. Still had a whitish look to them. Sooooo disappointed. Next time I will just stop next door at Braums.
• AB

  Alexis Brockett

  Dec 26, 2025
  1.0
  The guy at the drive thru was very rude, and lied about the amount of orders he could allow at a time… making us go back around and wait in a very long line for no reason.
• JH

  Jaime Hernández

  Dec 24, 2025
  1.0
  Old stuff the burger good all the other stuff nasty

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