McDonald's

Reviews

• AD

  Anesa DiAngelo

  Nov 14, 2025
  1.0
  The manager and staff here are the absolute laziest people possible. They take zero Responsibility for mistakes- refuse to correct order issues and have the NASTIEST BATHROOM I have ever seen. The people working the drive through were busy gossiping about drama instead of paying attention to orders. Avoid this location like the plague!! I doubt they follow any safe handling protocols with a bathroom like that.
• DT

  Dawg T

  Nov 3, 2025
  1.0
  If you want to visit the most mediocre McDonald's in Texas, this is your place! S Loop McDonald's does their absolute BEST to employ the most unfriendly and incompetent people imaginable. If you want your chicken sandwiches made wrong and your 10 piece nuggets to only have 6 nuggets in them then come on down to the McDonald's off of 288 S Loop! They will never fail to mess up your order and ruin your dinner! I've never had an order at this McDonald's that's been correct, at this point I'm convinced they do it on purpose.
• PP

  plumandthistle

  Oct 31, 2025
  2.0
  I've been to this location probably twice a month for the past year. My order is either never right or it's lukewarm. It has the longest wait time of all the locations in town; just in the past two months I've had to wait just over 15 minutes on three separate occasions. I think they might be understaffed, which could explain why this location is so slow, but if so they really need to hire more employees. On the plus side, they have fantastic Dr. Pepper.
• AB

  Ally Bear

  Oct 31, 2025
  1.0
  I visited this McDonald’s location for breakfast and placed my order ahead of time through the mobile app. When I arrived at the drive-thru to pick up my two mobile orders, the employee asked if I was using the app. I said yes and gave her the two pickup codes. However, she seemed distracted and rudely said, “Yes, what do you need?” I repeated that I had two mobile orders, and she interrupted again asking for the codes—then told me they were no longer serving breakfast. I explained that I ordered before the breakfast cutoff time and that the app confirmed my orders were received, but she refused to give me the food and said she would cancel them instead. When I asked to speak with the manager, she said she was the manager. She was unapologetic and claimed responsibility for rejecting all breakfast orders placed near the cutoff time, even if they were paid for in advance. I wasn’t the only customer who left empty-handed that morning. It’s disappointing that someone lacking basic leadership and communication skills is managing this location. The experience was unprofessional, the service was poor, and the location itself was not very clean. My money also has not been refunded yet, Judy. This was by far the worst McDonald’s experience I’ve had in terms of customer service and cleanliness.
• TP

  Tha PartyStarter

  Oct 31, 2025
  1.0
  They're slow and don't care. I order using the app. I order before I even get ready to leave my house to drive to this location. Today 10/31/2025, I place my order around 9:45am. They don't start the order until 10:08am. I'm waiting in curbside 4 until 10:25am. I have toto go up to the counter as well as everyone else that is waiting curbside. They know we're there but don't address us. I don't like using this term but they do this everytime and all the time. This isn't the first time and the food is just sitting there. One lady just left my food there and clocked out. It doesn't matter what time of day. After all my time wasted they still sometimes get my order wrong. They don't even have to be busy. Several times there's little to no one in the drive-thru and they still pull this mess. Someone higher-up needs to look into this and people need to be fired. Except Victor specifically. He's friendly, has pep on his step, and has always makes sure the customer is satisfied and hospitable

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