McDonald's

3.1
1965 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2120 Loop 288, Denton, TX
76205, United States

Hours

Reviews

3.1
1,965 reviews
5 stars
581
4 stars
337
3 stars
327
2 stars
173
1 star
547

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted rude and unhelpful staff, with many customers expressing frustration over poor communication and lack of assistance.

Order Accuracy

A significant number of customers reported frequent mistakes with their orders, including missing items and incorrect food.

Wait Times

Customers consistently mentioned long wait times, both in the drive-thru and for mobile orders, often exceeding acceptable limits.

Cleanliness

Several reviews pointed out unsanitary conditions, particularly in the bathrooms, contributing to a negative overall experience.

Food Quality

Feedback indicated that food quality was inconsistent, with some customers receiving cold or poorly prepared items.
  • II
    iiarolix
    4 days ago
    1.0
    If I could give less stars , I would. You should stop lying about being 24 hours.I work the wee hours of the morning so every time I pop in between 2am-4am you claim your system is having issues... 1-8-26... I literally just left there.
  • IJ
    Isaiah Johnson
    Dec 31, 2025
    1.0
    Got off work late one night and pulled up, ordered ahead on the app. These guys pretended like they were closed even though it clearly advertises 24 hrs and they took my money lol
  • PS
    Punith Kumar Muniraju Santhanaraju
    Dec 27, 2025
    1.0
    The employees are very rude with the customers.. Like i jut came to store to order the fries but they said we are not gone take the order and you order from online or you gone order through in drive through.. And overall i can say the employees are very rude with the employees you and also i can if any of the customers came to pick the order they couldn’t able to helped with the employees
  • DR
    Darian Rexach
    Dec 14, 2025
    1.0
    This is the third DoorDash order that I had to cancel because they absolutely do not care if a DoorDash driver pulls through the drive-through they will tell them to go to the third window and make them wait 20 to 30 minutes for an order and then whenever you do get the food it’s missing items or it’s cold I’ve contacted management about it numerous times and they do absolutely nothing to change this and it’s getting ridiculous train your stuff better
  • PP
    Prettygirl_913
    Dec 10, 2025
    1.0
    This McDonald’s has the rudest staff, especially manager. My friend ordered breakfast and I went to pick it up for her since we worked at the same place and she was already at work. I get to McDonald’s at 10:27. Her order is already put in and I have her receipt in her confirmation code. I finally get to the window. It’s 10:30 on the dot and they asked for my code. I give them the code and they say back to me my friend’s name. I say yes that’s the order. It’s quiet for like 40 seconds. The employee comes back on the intercom and says that they don’t have her order anymore. They can’t find it. So I sit there and they leave the intercom they don’t say sorry or anything. They don’t try to help me. The employee comes back on and says hi. What can I get for you? I said I’m the same person from last time about the order. So she tells me to pull to the second window where she says we don’t have your order anymore. There’s nothing we can do so I call my friend. Let her know what’s going on. My friend of course is not happy so I put my friend on speaker and she’s talking to the lady. The lady is no help. She’s giving attitude and then the lady. goes to get the manager the manager looks at me as she’s talking to the lady they keep talking in the manager literally walks over and shut the window now their drive-through time is getting backed up because they cannot responsibly handle the situation so I’m waving at the window and the employee comes to the window and I say, can my friend get a refund The employee straight up tells me no because they can’t find the order in the system Anymore. My friend is still on the phone and she hears this which she starts to let them know that they’re wrong. They shut the window again and I’m just sitting there so to help their drive-through time because I know it’s getting backed up. All I do is walk to the service window. I have a video of a minute and 35 seconds of them, looking at me at the window, ignoring me. This was handled very unprofessionally. I finally just left and went to work. I had to call customer service to help my friend. Get her refund back since they did not wanna help. Just extremely rude extremely Irresponsible no care for the customer nor my friend in trying to help in the fact that the manager didn’t even try to come and say anything to me she was actually the one who shut the window. This is just very irritating. I hope their service gets better for futuristic customers, but I will not be going here anymore One employee even left the building to go take a customer their food to the car as she’s walking back she doesn’t make any eye contact with me and she ignores me I wish there was a way I could post a video of the three of them ignoring me at the window

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2120 Loop 288, Denton?

McDonald's is open 24 hours every day of the week except Friday when it opens at 8:00 AM and remains open until midnight.

Does this McDonald's location offer drive-thru service?

Yes, this McDonald's location has a drive-thru that operates 24 hours every day.