Smashburger

4.1
1182 reviews

About

Burger JointRestaurantIce Cream ShopChicken RestaurantAmerican RestaurantFast Food Restaurant
Smashburger® is a leading fast-casual better burger restaurant that is redefining its category by providing a burger experience that combines the superior product, service and atmosphere associated with sit-down casual dining and the speed and convenience associated with quick-service restaurants. With its handcrafted comfort foods ranging from smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients and quick served in less than six minutes, Smashburger® is putting the burger back at the center of the consumer dining experience. As the fastest restaurant company to reach the 100-unit milestone, Smashburger® is well on its way to becoming a leading international brand.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Accepts reservationsNot available

Location

Smashburger
2222 McKinney Ave., Dallas, TX
75201, United States

Hours

Reviews

4.1
1,152 reviews
5 stars
748
4 stars
134
3 stars
74
2 stars
53
1 star
143

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers praised the friendly and accommodating staff, particularly highlighting the exceptional service provided by Paige and Jocelyn.

Food Quality

While some reviews noted great flavors and delicious burgers, there were complaints about inconsistency in food temperature and preparation.

Cleanliness

Several customers reported issues with cleanliness, including dirty tables and restrooms lacking soap.

Wait Times

Customers frequently mentioned long wait times for food, with some expressing frustration over slow service and understaffing.

Closing Hours

Multiple reviews indicated dissatisfaction with the handling of closing time, where customers felt unwelcome when arriving shortly before closing.
  • KC
    Kourtney Campbell
    5 days ago
    5.0
    I went for the first time last week and really enjoyed it. From the super welcoming and friendly cashier at front Jasmine, to the atmosphere and food, everything was great. The burger was delicious and the bacon and cheese fries were the highlight for me. Definitely a place I’d go back to.
  • TH
    The Hero's
    5 days ago
    5.0
    What really made my Smashburger visit stand out was the customer service. The staff was attentive, friendly, and made sure everything was right without being asked. Fast, respectful, and genuine service — that’s what keeps me coming back.
  • KR
    Kash R.
    5 days ago
    5.0
    Came to Smashburger and the customer service stood out right away. Staff was welcoming, patient, and made the experience smooth from start to finish. Order was handled with care, food came out hot, and you could tell they actually cared about getting it right. That kind of service makes the food taste even better. Respect.
  • JS
    Jayme Samuels
    Jan 3, 2026
    5.0
    Paige and Honey are so sweet and give excellent customer service! The food was hot and very fresh the flavors were good. My family comes from Coppell just to enjoy the food here. Keep up the great work!
  • CC
    Christopher (Chris)
    Jan 2, 2026
    5.0
    Take a "Paige" out of her customer service book. When she was informed that the store was out of Dr Pepper, she went to the store and purchased a bottle for my friend. Truly a special person that is a great asset to this store.

Frequently Asked Questions About Smashburger

What types of food does Smashburger offer?

Smashburger offers handcrafted comfort foods including smashed-to-order burgers, handspun Haagen-Dazs® milkshakes, chicken sandwiches, salads, and sides made with fresh, premium ingredients.

What are the opening hours of Smashburger in Uptown Dallas?

Smashburger is open daily from 10:30 AM to 10:00 PM for dine-in, with delivery available from 11:00 AM to 9:30 PM every day.