Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 20510 West Rd. in Cypress, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Numerous customers reported significant delays in delivery times, with many orders arriving cold or at the wrong address.
Food Quality
The quality of the food was inconsistent, with complaints about burnt, undercooked, or incorrect orders.
Customer Service
Many reviews highlighted poor customer service, including unhelpful staff, rude interactions, and lack of accountability for mistakes.
Positive Experiences
Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals when orders were correct.
ED
Ernesto Duran
Jan 3, 2026
5.0
Best Pizza Hut store out there. The staff is very friendly and both the pizzas and wings look great 😁. I order like almost every week and I always get great looking pizzas.
NA
Nuzeefa Murtuza Ali
Jan 1, 2026
1.0
Staff is rude
Messed up our order first time and when giving us the right order they just threw toppings on the pizza and got all the cheese stuck on the bottom.
Worst
Will never return
JG
Jason Gerrer
Jan 1, 2026
1.0
I recently placed an order here 1/1/26
And was told it would be about 15-20 mins. Upon arriving 20 mins later and paying for my pizza I watched and listened to the worker walk behind the counter and talk to his coworker about the order and it seemed like something was wrong as I watched them argue about the orders and opening and closing several boxes of pizza and even swapped pizzas in boxes. After a few minutes the guy in the front came back around telling me that they messed up my order and it would have to be remade. I was disappointed at the news but he offered me a free 2 liter of soda. I had to wait an additional 15-20 mins until finally my order was ready. I checked to make sure toppings were correct before I left. When I got home about 5 mins later I grabbed my first slice and realized the pizza was paper thin and could hardly hold on to the toppings. Im very disappointed at this location and management need to train their employees better.
LL
Latoya
Dec 24, 2025
1.0
I waited over an hour for my food while monitoring the delivery tracker online. As an hour passed, I was still waiting, so I called the store. I then had to wait again to speak with someone. I finally got on the phone with Joel, the store manager, who told me that my order had been delivered somewhere else.
He said he could either refund my money, since I had not received my food, or remake my order and get it to me as quickly as possible. While these options were acceptable, the situation was still disappointing. My full order was delivered somewhere else, yet nothing was updated to indicate that my order had been delivered. I found this to be strange, so I requested a refund.
Joel said I would receive an email confirming my refund, but I have not received anything yet.
AF
Altagracia Ferreras
Dec 12, 2025
1.0
Cuando pide una pizza para llevar, te dicen que en 15 minutos y se tardan 1 hora, tampoco te devuelven tu dinero, el servicio es pesimo