Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 20510 West Rd. in Cypress, TX. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.
Many customers reported poor customer service, including rude staff and unresponsive management.
Order Accuracy
Numerous reviews highlighted issues with incorrect orders, missing items, and poorly prepared food.
Delivery Issues
Customers frequently experienced late deliveries, with some orders arriving cold or to the wrong address.
Food Quality
The quality of the pizza was inconsistent, with complaints about undercooked or overcooked pizzas and missing toppings.
Staff Friendliness
While some customers praised friendly staff, others noted a lack of attentiveness and professionalism.
AA
Angell
Nov 2, 2025
1.0
I ordered Alfredo and breadsticks added marinara…. The breadsticks came flat and hard as a rock. Only the 4th time over years I’ve had a terrible experience…. Every time I give them a chance it’s something no matter the location. The pasta was burnt on top too.
SJ
sam joseph
Oct 22, 2025
5.0
Service was great, staff were nice and friendly
RI
Roosevelt Askew III
Sep 16, 2025
5.0
Fast service
KP
Kourtney Pruett
Aug 30, 2025
1.0
Husband went to pickup pizza . I placed the order on the app. 1 cheese pizza that was burnt on one side ( they didn’t eat ) and 1 stuffed crust w/ chicken sausage , beef , onions, black olives, bell peppers, mushrooms and banana peppers and a Parmesan cheese that we didn’t get . He took the pizza to work and didn’t get to eat it until he made it . Well here you go missing at least 1 of the 2 meats , no mushrooms , no black olives or bell peppers. Had to door dash something else bc by the pizza being all wrong and he doesn’t eat pork not knowing what they did put on it. I called to be put on hold and then given the run around. Tried the chat nothing… I get off from overnight to return at least the burnt cheese bc the other my husband threw it away for a refund. Was offered a partial refund which is crazy and never offered to remake the pizza which out of all this I don’t even want it
Remade . I will never eat here again. It’s individually owned and the manger will get the complaint and not do anything about it . Order was 48.88- the speciality pizza was the one we paid the most for to not be don’t right.
DK
D K
Aug 12, 2025
1.0
Worst pizzas ever, completely undercooked.
We usually never trash food but we had to as we were scared to eat it. The ticket number is #0210 and bill entered by some one named y_ios, “ your order checked by: …………( basically empty) , yes nobody did the quality check.
Never ordering at this center, ever again!!!
Spare your children from this kind of pizza place!