McDonald's

3.4
1480 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
13785 Cypress N Houston Rd, Cypress, TX
77429, United States

Hours

Reviews

3.4
1,480 reviews
5 stars
565
4 stars
278
3 stars
195
2 stars
115
1 star
327

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported slow service, incorrect orders, and rude staff, leading to a frustrating experience.

Cleanliness Concerns

Several reviews mentioned unsanitary conditions, including sightings of cockroaches and poor hygiene practices among staff.

Inconsistent Quality

Customers experienced inconsistent food quality, with complaints about cold meals, missing items, and incorrect orders.

Misleading Hours

Many customers expressed frustration over the restaurant not being open 24 hours as advertised, citing frequent closures during late-night hours.

Positive Staff Interactions

Despite the negative feedback, some customers praised specific staff members for their friendliness and helpfulness, indicating potential for improvement.
  • AM
    Alyssa Martinez
    Nov 15, 2025
    1.0
    I never feel welcomed in this store, it has an uninviting vibe. When I walk to the front to go order, I'm always asked to wait or I am just waiting for 6 minutes until I am approached and helped. It's freezing inside, and no one is really attentive or helpful.
  • JN
    joseph nolan
    Nov 11, 2025
    2.0
    Every time I come here the young girls that work the drive through are downright rude and nasty. It's always a bummer working all day and then getting treated like trash just trying to get food.
  • AM
    Anthony Meza
    Nov 11, 2025
    1.0
    The staff is poorly trained and management is also lacking. Unsanitary environment. Consider another place.
  • CB
    Celina Banks
    Nov 6, 2025
    1.0
    I absolutely despise getting home just to realize my order is wrong…..the phone number also doesn’t work. Thanks for taking my money without serving me everything I actually ordered. That’s called THEFT.
  • PA
    Pablo Arrecis
    Oct 29, 2025
    1.0
    It's not 24 hours, I went there at 3 AM, and they told me they update their system and don't take any orders around that time.. I don't know how true that is. I think they're lying and too lazy to do their job. Maybe they don't want to do their job. But this McDonald's shouldn't Advertise 24 hours if they're not serving food 24 hours. Don't go to this McDonald's because it's FAULSE ADVERTISING

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Cypress, TX?

McDonald's in Cypress, TX is open 24 hours a day, 7 days a week, including delivery and drive-thru services.

Does this McDonald's location offer delivery services?

Yes, they offer delivery, same-day delivery, and no-contact delivery services.