McDonald's

3.5
1012 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10912 Fry Rd, Cypress, TX
77433, United States

Hours

Reviews

3.5
1,012 reviews
5 stars
402
4 stars
203
3 stars
143
2 stars
65
1 star
199

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional staff, with many experiences of incorrect orders and poor customer service.

Food Quality

There were mixed reviews on food quality, with some praising fresh fries and burgers, while others complained about cold, stale, or incorrect items.

Cleanliness

The restaurant was noted for being clean, but there were concerns about food safety practices among staff.

Order Accuracy

A significant number of customers experienced issues with order accuracy, often receiving incomplete or incorrect meals.

Customer Experience

Overall, many customers expressed frustration with long wait times and poor service, leading to a negative dining experience.
  • KJ
    Kassie Jackson
    6 days ago
    3.0
    If they can’t get the food out they shouldn’t have 4 cars pull up and wait and keep taking orders.
  • CC
    christina
    Nov 16, 2025
    1.0
    Because no gloves to handle me food got my order wrong and no play place
  • SR
    Sam Rivera
    Nov 6, 2025
    3.0
    I hate the new ordering system kiosk in place. It's always better to have service staff upfront for customer service. Small service area were dirty from previous customers
  • MM
    Msworkinit2010
    Oct 23, 2025
    1.0
    I stopped by on my way home from work due to commute being over an hour for a $7 meal and this is what I received 🙃! We must do better. I ate fries first because they were fresh and hot but really! The sandwich was hard as a brick and dry from I guess sitting. I was too far gone to turn around! Very annoying 😑! You work to hard and spend your money on something that you can't even eat! McDonald's count your day's! Off to bed I go!
  • KM
    Kelli McDade
    Oct 16, 2025
    3.0
    I hate to report this about this McDonald’s because I usually come here and they get everything on point but tonight they messed up my order. The young lady who took the order gave me a hard time gave me attitude. I think it’s because we did take quite some time for our code to come up on our McDonald’s app but really… is that the type of Reaction that paying customers get especially when they come to that particular McDonald’s more than once and I sing there praises. The young lady over charged me and didn’t honor my coupon for the $1 fry. The first manager I addressed came to the window with her guard up. She was barely listening to my concerns. She finally understood but then they still gave me my fries cold and soggy when I always asked for them to well done which is on the ticket. So we went back around again because they did not give us our well done fries and didn’t give us a couple of our chicken nuggets and then when we get home and I pull out the sandwiches this is what it looks like. This was the last straw. They forced me to get on here. I am so disappointed in this McDonald’s I can’t even believe this. I hope that they get their act together and that that night crew can have just as much integrity as the ones who are usually there. I will say that when I came around the second time, the male manager whoever he was, he was amazing and that’s why I gave the stars because he had a good attitude, he gave pretty good atmosphere, and he got my food right when I came around the second time. I wish I would’ve checked the sandwich though. I would of given one star if it wasn’t for him. I’ve done 25 years in restaurant. If you don’t like your job get another one. Nobody told you to work there. I’m soooooo disappointed.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 10912 Fry Rd, Cypress, TX?

McDonald's at 10912 Fry Rd, Cypress, TX is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 4:00 AM to 11:00 PM Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.