McDonald's

3.5
1026 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
10912 Fry Rd, Cypress, TX
77433, United States

Hours

Reviews

3.5
1,026 reviews
5 stars
404
4 stars
204
3 stars
144
2 stars
67
1 star
207

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, with several instances of poor interactions at the drive-thru and counter.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and inadequate responses to complaints.

Food Quality

While some customers praised the freshness of certain items, many others complained about cold or poorly prepared food.

Cleanliness

The cleanliness of the restaurant was mentioned positively by some, but there were also reports of unsanitary conditions and unprofessional behavior from staff.

Management Issues

Several reviews pointed to poor management practices, including inadequate training of staff and failure to address customer complaints effectively.
  • MM
    Melissa
    2 days ago
    3.0
    It’s a fast food restaurant so there’s not really anything that stands out for it becoming a great spot with the locals. It’s always a hit or miss when it comes to the food. The staff isn’t always friendly but it’s definitely one of the only playground areas left in the area. The other McDonalds doesn’t have a playground. If you order online and it’s the wrong location you will not get a refund or your food. The fries are sometimes over salted or under salted. We really only go if the weather is bad and we’re unable to burn off energy
  • KL
    kate limbrick
    Dec 24, 2025
    5.0
    it’s Christmas Eve and despite them being busy and having unhappy customers the manager was super helpful and kind during the whole process!! give him a raise
  • JP
    Joseph Parle
    Dec 24, 2025
    5.0
    We had time to kill on Christmas Eve and stopped by so my son could eat and so I could work on some things. The employees were kind and helpful. The WiFi and outlets worked well (some McDonald’s restaurants disable their outlets so people will not stay too long which is sad). The place was clean and the food was hot. Great job and Merry Christmas y’all!!
  • MT
    Max Thompson
    Dec 17, 2025
    1.0
    went to this location after finals, got a coffee and nuggets. coffee was watered down, but the nuggets were fresh and delicious. i was sitting in the booth eating food when i was kicked out because „children arent allowed in the seating area“ which would have been fine but the attitude coming from the manager who spoke to me was incredibly rude. i watched an entire area of people eating fill out for an almost unknown reason and they chained the seating area up. i understand not wanting to hear teenagers talk but i highly doubt the dramatics were needed, and trying to remove an amount if people who are willing to pay for food and for the most part sit and conversate at an understandable tone makes absoutely no sense to me.
  • FF
    Fred Fred
    Dec 17, 2025
    1.0
    Rude staff. Stopped breakfast 20 minutes early. Kicked out paying customers before they had even finished eating their food. Literally chained off the dining area so customers couldn't sit down and eat. Used to be a frequent stop driving through the area. Will spend my money next door at Chic-fil-A instead. Food quality and employees are grade A compared to these subpar individuals who give the chain a bad name. Shame on you for not upholding McDonalds values. Corporate will be hearing about this, too.

Frequently Asked Questions About McDonald's

What are the regular operating hours of McDonald's at 10912 Fry Rd, Cypress, TX?

McDonald's at 10912 Fry Rd, Cypress, TX is open from 5:00 AM to 11:00 PM Monday through Thursday and Sunday, and from 5:00 AM to midnight on Friday and Saturday.

What are the delivery hours for McDonald's at this location?

Delivery is available from 4:00 AM to 11:00 PM Monday through Thursday and Sunday, and 24 hours on Friday and Saturday.