Whataburger

Reviews

• KG

  Kristen Garcia

  2 days ago
  1.0
  All we wanted was five chocolate shakes, so for reasons I now regret, we went to Whataburger. At the drive-thru, we had to repeat our order six times for Bob (order taker) to understand it: 2 large, 1 medium, and 2 small chocolate shakes. This was not a custom catering request. It was shakes. Bob then asked for a name, confidently took it down wrong, and sent us forward. This was at 9:00 PM. At the window, Amy (drive-thru attendant) asked for our name—again—and then openly apologized for Bob’s inability to take the order. She also informed us that, shockingly, Bob had entered the wrong name. We paid and were told to pull forward because they were “making the shakes.” Ten minutes later, Amy returned and asked us to move to a parking spot because they were still “making” the shakes. Time kept passing. Patience kept leaving. We checked the receipt and realized it had now been 40 minutes since we paid for five chocolate shakes. At that point, I went inside—because there is no universe where five shakes take 40 minutes. I asked Amy where our order was. She rummaged around, then handed me a bag with three melted shakes. I told her we ordered five. She asked me—again—what the order was and—again—what the name was, then said the name didn’t exist in the system. I had to remind her that Bob not only struggled with counting to five, but also entered the wrong name. That’s when Elena, the manager, realized something was clearly wrong. When she asked Amy what happened, Amy claimed she had already given us our shakes. I interrupted and reminded her of our multiple conversations, to which she replied that she didn’t remember any of it. At this point, I felt like I’d wandered into the Twilight Zone with milkshakes. Elena stepped in and fixed everything immediately. Miraculously, it took her five minutes to make the shakes—proving they hadn’t been “making” them at all. They had simply forgotten about us. I will never return to this Whataburger—or any Whataburger—again. The food is garbage, which is why we only went for shakes, and even those weren’t worth the time, frustration, or melted disappointment. For clarity: Bob and Amy are not their real names—I assigned them for storytelling purposes. Elena is the manager’s real name, and she handled the situation exactly as a manager should. Unfortunately, there aren’t enough Elenas in that building, and way too many Bobs and Amys running it.
• TB

  Tina Berry

  Jan 6, 2026
  5.0
  I ordered the crispy chicken sandwich which was amazing. I will go back again
• SV

  Solo V2

  Jan 5, 2026
  1.0
  everytime i come in i get an attitude by the manager e’lexa. disgusting the way customer service is done here. talking about customers when leaving, and mocking aswell. have problems with food almost everytime
• WB

  Wes Bailey

  Dec 19, 2025
  1.0
  Ordered a jalapeño egg and cheese biscuit and it so hard I could put a hole through my dry wall with it. Disappointed
• AE

  Annette Ero

  Dec 6, 2025
  4.0
  Food is okay however I am very confused as to why workers are always outside in the cold when they don’t have a line. Seems unnecessary and harsh for employees during harsh temperatures. Just an opinion but I’ve never seen them busier than chick-fil-a

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