Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude or unhelpful staff, with several instances of poor customer service and long wait times.
Food Quality
There were numerous complaints about food being cold, burnt, or incorrect, with some customers noting a decline in overall food quality.
Positive Staff Interactions
Despite negative experiences, several reviews highlighted specific employees who provided excellent service, indicating that some staff members are friendly and attentive.
Long Wait Times
Many customers expressed frustration over long wait times for their orders, both in-store and at the drive-thru.
Cleanliness Issues
Several reviews mentioned cleanliness concerns, particularly regarding the dining area and restrooms.
EP
Erika Perez
5 days ago
5.0
Fast friendly food hot and fresh
BB
Bojaingles
Jan 4, 2026
1.0
they banned me for complaining. i hate this town. this is one of the worst McDonald's in the city
CA
Cody Alvarez
Dec 26, 2025
1.0
While food is OK atmosphere is cool the managers are usually rude when you talk to them and ask a question they don't answer all the way i was trying to ask why one worker told me they open at 10am and then the manager told me 10:30am and they have rude tones
TW
Tanya Williams
Dec 16, 2025
1.0
My burger was burnt and they keep the phone of the hook I tried to call to complain and get another burger
LS
Laura Ann Sanchez
Dec 7, 2025
5.0
Really great customer service here and pretty good on time 🙂