McDonald's

3.8
1888 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
7975 Kitty Hawk Road, Converse, TX
78109, United States

Hours

Reviews

3.8
1,888 reviews
5 stars
855
4 stars
409
3 stars
263
2 stars
107
1 star
254

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and poor service quality, particularly during busy hours.

Order Accuracy

Many reviews highlighted frequent mistakes with orders, including missing items and incorrect food.

Food Quality

While some customers enjoyed the food, there were complaints about cold items and stale fries.

Cleanliness

The dining area received mixed feedback, with some praising cleanliness while others noted issues like flies.

Customer Experience

Positive experiences were noted with friendly staff and good service in some instances, but these were overshadowed by recurring service problems.
  • BS
    B s
    2 days ago
    5.0
    Came in this morning and the hashbrowns were so hot and delicious, I remember breakfast being this good thank you to the manager April for making my morning delicious ❤️.
  • XY
    Xoast yt
    3 days ago
    1.0
    If I can give 0 stars I would, This place is God awful. I ordered 3x and all 3 orders was canceled due to driver experienced an unexpected delivery. talk to support and they said my order was given to someone else like hello? This happened 3x???? Terrible lack of professionalism 0-10 will NOT RECOMMEND.
  • OG
    Only “Yuhknoe” G
    5 days ago
    2.0
    This place would be the only convenient fast food that is available when im on this side of town . They have a horrible operating system especially in the morning and early afternoon. If you go in the lobby goodluck if you may need or want anything with your order such as napkins, condiments etc. The front desk person is never around seems to always be in the kitchen or in the back somewhere. I hear people constantly saying multiple times "excuse me" before someone walks out to assist a customer. Once they do they bolt back again and don't even make an effort to continue to keep an eye on the front . The lobby seems to have dirty tables most of the time even when not busy . The bathrooms seem to only be swept and TP replaced. The customer service is as expected with how they operate ..which is usually rude or as if they are bothered with having to do their jobs. Also in the lobby they have flies so I can only imagine the kitchen .. this is Definitely the last time I come here now that ive been 3 times into the lobby and have had the same experience some worse than others .. id rather go out of the way then go and have cold food, wait 10 min to ask for napkins and or to be acknowledged after repeatedly saying excuse me can I get some service and on top of that deal with an attitude when needing service .
  • EH
    Eugene Hernandez
    Nov 16, 2025
    1.0
    Every time I use the mobile order and go pick up my order at the drive through, I have to wait in a parking spot for my order after waiting in the drive through line. On top of that half the time the order is wrong.
  • AG
    Andrew Gonzalez
    Nov 2, 2025
    1.0
    Service is bad. I ordered 1 chicken biscuit 1 chicken mcgriddle They gave me 2 chicken biscuits The service here has gone downhill a lot. Im usually understanding of jobs being overwhelming, but Something needs to change. This is not the first time I didnt get what i properly ordered.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week.

Does this McDonald's offer drive-thru service, and what are the hours?

Yes, this McDonald's has a drive-thru open 24/7 every day.