Business Details
About
Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.
Location
On The Border Mexican Grill & Cantina
13005 South Freeway, Burleson, TX
76028, United States
Hours
Reviews
4.0
2,363 reviews
5 stars
1,220
4 stars
508
3 stars
253
2 stars
132
1 star
250
What are people saying?
AI-generated from recent customer reviews
Food Quality
Many customers expressed disappointment with the recent changes to the menu, particularly the salsa and queso, which they feel have declined in quality since the acquisition by Pappasito's.
Service Excellence
Numerous reviews highlighted exceptional service from various staff members, with specific mentions of servers like Destiny, Brayden, and Halle, who provided attentive and friendly service.
Customer Loyalty
Long-time patrons expressed sadness over the changes, indicating they may no longer return due to the altered menu and food quality, despite previously being loyal customers.
Mixed Experiences
While some customers enjoyed their meals and praised the service, others reported poor experiences with food quality and service, particularly with to-go orders.
- LGLumber Guy6 days ago5.0Food and salsa are delish since the change. Need to look into food temp. Last 2 visits rice and beans were warm and enchiladas and taco were cold.
- RMRobert MeachamJan 6, 20265.0Great!! It takes a lot for a fajita to impress me, but these fajitas impressed me amazing!!!
- TGTERRY GDec 31, 20252.0Since Pappas has purchased On The Border the ground beef is so spicy it burns my mouth. The Pork Carnitas are flavorless. The Corn Tortillas have no taste, hard and mostly flour. The salsa is so spicy I cannot eat it. I have tried to eat there 4 times since the take over by Pappas and each time has been a terrible food experience. No way that I'm going back nor taking my family, especially kids there.
- BTBryan TobiasonDec 31, 20255.0Not all chains are the same. This one is SUPER well run with a very friendly staff and you can tell the manager cares about training and taking care of people. Hannah was our server and was friendly as could be plus we never once had to ask for a refill on beverages or chips. While the food was pretty standard On The Border it was presented well and served hot. We were a party of five seated right away and I was completely impressed with the entire experience.
- CSCrystal ShermanNov 29, 20252.0This OTB was the first and probably the last time I will order something to go. I ordered the primo queso, which comes with taco beef, sour cream, and quac. Which the worker who took my to go order over the phone didn't know. I also asked for an extra salsa(both are small🙄). And they charged me for both of them and I asked for one extra bag of chips..which usually is suppose to come with it for free 🙄). I get there and I called to let them know I am here and to bring me my order. Or so I thought. I called and the worker put me on hold for 3 minutes. I hung up and went in. I waited at the to go cash register. There was 4 white female workers who saw standing there waiting to pay for and get my order. They just went on talking and ignored me. And a white male worker saw me and came over. He was good and cool. The price he rung up was not the same price on the website menu and what the lady who took my call said. Which says it's $9.99(which is too expensive but it is what it is 🤬😳). I get the price he said $18 dollars and something cents. I was like what? Huh? Are you serious? I couldn't believe it. And he gave me what is written on the receipt, 1st reso discount(whatever that means) which brought the amount to $12.23. I still wasn't happy about the price. I went on and paid for it because I haven't eaten at OTB for 3 years. Igot my food and left. I looked at my receipt and I was charged $11.98 for the Primo Bowl Queso. And I was also charged $4.98 for 2 chips and salsa which I only ask for 1 extra salsa and bag of chips to go. I have never been charged for salsa when I went to the OTB restaurant on the Southwest side of Fort Worth, TX. On Bryant Irvin and Overton Ridge. 8 didn't have a good experience. I will not go back ever
Frequently Asked Questions About On The Border Mexican Grill & Cantina
Does On The Border Mexican Grill & Cantina accept reservations?
Yes, On The Border Mexican Grill & Cantina accepts reservations for their customers.
What are the regular operating hours of On The Border Mexican Grill & Cantina in Burleson, TX?
The restaurant is open Monday through Thursday and Sunday from 11:00 AM to 9:00 PM, Friday and Saturday from 11:00 AM to 10:00 PM.
When is happy hour at On The Border Mexican Grill & Cantina?
Happy hour is Monday to Wednesday and Friday from 4:00 PM to 7:00 PM, and on Thursday from 4:00 PM to 10:00 PM. The restaurant is closed on Saturday and Sunday for happy hour.
What types of meals are served at On The Border Mexican Grill & Cantina?
They serve lunch, dinner, happy hour snacks, and late-night meals.
Does On The Border Mexican Grill & Cantina offer pickup and delivery services?
Yes, they offer in-store pickup, curbside pickup, delivery, same-day delivery, and no-contact delivery.
What payment methods are accepted at On The Border Mexican Grill & Cantina?
They accept American Express, Cash, Discover, MasterCard, and Visa.
Where is On The Border Mexican Grill & Cantina located?
It is located at 13005 South Freeway, Burleson, TX 76028, United States.
Which nearby restaurants can I visit around On The Border Mexican Grill & Cantina?
Nearby restaurants include Hibachi Teppanyaki & Sushi, Spring Creek Barbeque, Red Lobster, Logan's Roadhouse, Mexican Inn Cafe, Applebee's Grill + Bar, and Olive Garden. You could enjoy various dining options before or after your visit.
Are there any convenience stores or gas stations near On The Border Mexican Grill & Cantina?
Yes, nearby you can find South Freeway Fast Stop, Mobil, and Gene Harris Petroleum, helping customers with fueling and quick shopping needs during their visit.
What shopping options are available near On The Border Mexican Grill & Cantina?
Nearby shopping includes Gateway Station (a shopping center with women's clothing stores), The Chile Red Co. (printing services), Michaels (arts and crafts), The UPS Store 4306, Catherines, The Children's Place, Mattress Firm, and Lonestar Graphics.