McDonald's

3.5
1925 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
911 SW Wilshire Blvd, Burleson, TX
76028, United States

Hours

Reviews

3.5
1,925 reviews
5 stars
713
4 stars
409
3 stars
346
2 stars
129
1 star
328

What are people saying?

AI-generated from recent customer reviews

Customer Service

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Order Accuracy

Many customers reported frequent mistakes with their orders, including missing items and incorrect food.

Food Quality

Several reviews mentioned cold, stale, or poorly prepared food, leading to dissatisfaction.

Speed of Service

Customers frequently complained about slow service, particularly during busy hours.

Cleanliness

Some reviews noted unsanitary conditions, including dirty bathrooms and food preparation areas.
  • MM
    Michael Mashburn
    Jan 5, 2026
    1.0
    Food was fine, but the staff were very rude. Ordered in the app, and went to the drive through to pick it up. Lady at the first window was actually very nice, sent me on to the second. But then they handed me a bag with a single fry order and said have a good day and closed the window. Looked at the receipt and it was someone else’s order. Mistakes happen, so I just waited and politely let them know when they opened the window again. The lady kinda glared at me and made a face like I’d done something wrong, and asked me to pull around. I do and pretty quickly this young guy comes out and asks what I had ordered, so I let him know. After a short wait he comes back out with a bag with our food, but no drinks. So as he’s walking away I ask about it and he says he thought they were given to us at the drive-thru and he gets upset at me. I explain that we weren’t given the drinks at the drive-thru, and that we were handed the wrong order, and then he asks me what the drinks were (is there no communication between the employees? are they not able to see what was on my order?). I let him know and he goes back in and brings out the drinks. I’m still not bothered or upset at this point because I’ve worked in food service, I get mistakes happen and there’s no point getting upset with one of these workers doing their best over a small issue. But when I’m handed the drinks I politely thank him despite the issues, and he just silently hands me the drinks and walks off. Bit rude but whatever. I look and there’s also none of the sauces we ordered. So I go in to ask for them and the same guy is at the counter. I ask very nicely and make sure it’s clear I’m not upset. But he once again silently places the sauces on the counter with his face and mannerisms coming off very grumpy about it. I say thanks again and he just walks off. Like, again, I really don’t mind mistakes. But being rude and grumpy with me over your mistake?? Also the “sweet tea” definitely wasn’t, just as a cherry on top.
  • KR
    Katie Rose
    Dec 26, 2025
    1.0
    This Mc Donald’s is one of the worst locations I have ever been to. The staff here is extremely rude and acts like they hate their jobs and life, they try to rush you through ordering in the drive through. Wanted to give me attitude about my order and then couldn’t even package the order correctly. They talk to customers is a very condescending way, just horrible customer service altogether.
  • JM
    Jeremy Mckee
    Dec 5, 2025
    2.0
    Seriously this is a large, and a medium fry this location like most has raised prices and consistently gon down in quality over the last 6 months I will no longer eat McDonalds
  • TB
    Tara Blankenship
    Dec 5, 2025
    1.0
    This restaurant can't get a simple order right. How do you mess up an egg biscuit? The last 3 times ordered it has cheese. The slip is right for the order.
  • CW
    Chris White
    Nov 23, 2025
    2.0
    On 11/23/2025 I opted to use the drive thru this evening. It being a little of a large order they parked me which is not an issue. After a short wait they brought me my food. After a short look over of the food I realized we were missing portions of our order. I walked inside to have the mistake fixed. Talked with one store employee and let them know what was missing from my order. Without a word he just disappeared to the back. I assumed he went to correct the order, but after waiting 20min with no response and a line forming in the lobby someone from the line had to speak up and ask if they even had anyone running the frong register as not a single employee made any attempt to address the long line at the register. The individual didnt answer, but disappeared to the back again and 5 sec later came back with my missing items, handed them to me, and disappeared again into the back without helping the line at the register. I left after that so I am unsure if they were attended to or not. Not to mention the place looked as if it hasn't had a pick up in a little bit and workers just throwing waste product onto the ground.

Frequently Asked Questions About McDonald's

What are the regular opening hours for McDonald's at 911 SW Wilshire Blvd, Burleson, TX?

McDonald's is open every day from 5:00 AM to midnight.

What are the drive-thru hours for McDonald's at this location?

The drive-thru is available daily from 5:00 AM to 1:00 AM.