McDonald's

3.5
1164 reviews
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Business Details

304 Lubbock Hwy, Brownfield, TX
79316, United States
(806) 637-8929
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
304 Lubbock Hwy, Brownfield, TX
79316, United States

Hours

Reviews

3.5
1,164 reviews
5 stars
441
4 stars
228
3 stars
187
2 stars
93
1 star
215

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple customers reported dirty dining areas, filthy restrooms, and overall unsanitary conditions.

Service Quality

Customers frequently mentioned slow service, rude staff, and incorrect orders, leading to a negative perception of customer service.

Food Quality

Many reviews highlighted cold, old, or improperly prepared food, with several customers expressing dissatisfaction with the freshness and quality.

Management Issues

Several reviews pointed out poor management practices, including staff conflicts, lack of oversight, and inadequate responses to customer complaints.

Inconsistent Experience

While some customers reported positive experiences with friendly staff and fresh food, these were overshadowed by numerous negative reviews indicating systemic issues.
  • MG
    Mariah Garza
    1 day ago
    1.0
    Me and my family went there just right now and I had asked for a dr pepper and they gave me a coco cola and my dad had order a sweet tea but they gave him unsweetened tea they need new workers that can get my family order right like the McDonald's in lbk on university street you can choose your drink and you can pour it by yourself and they make my food really hot and warm in lubbock they need A BETTER PLACE AND BETTER SERVICE I would never GO THERE EVER AGAIN IN MY LIFE UNTIL THEY CAN DO THEYRE JOB RIGHT
  • LC
    Levi Cargile
    3 days ago
    1.0
    There is no menu. There is no drink station anymore. Very disappointed in the remodeling of this McDonald's. The employees are very nice though!
  • RH
    R-N-B H.
    Nov 17, 2025
    1.0
    20 minutes to get an oatmeal is just ridiculous and to top it off it’s barely warm enough to eat!
  • DS
    Diamond Rescue Supplies
    Nov 17, 2025
    1.0
    Before the new McDonald's was built, this place was filthy with poor service. I was excited to try the new location since it has a nice building and yard with potential. However, the service was very slow. The guy handling our order had a dirty uniform, and the manager was too busy chatting with employees to care about service. Our order was messed up. We realized we had no straws after driving a few blocks away. My hot coffee had the lid just sitting on top, and my "black" coffee was cold with creamer and sugar. The fries tasted nasty, likely due to old oil. Brownfield doesn't have great options, so we hoped this new place would be better. Unfortunately, we'll have to grab food in Lubbock or Seminole instead.
  • JP
    Jacob Peters
    Nov 14, 2025
    1.0
    They are rude to their customers. They bring you cold food. At 7:00 pm they don’t let you in the lobby. Worst McDonald’s I have ever had
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Frequently Asked Questions About McDonald's

What are the drive-through hours at this McDonald's location?

The drive-through is open Monday to Thursday and Sunday from 4:00 AM to 12:00 AM, and all day Friday and Saturday, nearly 24 hours.

What are the delivery hours for ordering from this McDonald's?

Delivery is available Monday to Thursday and Sunday from 5:00 AM to 11:30 PM, and Friday and Saturday from 5:00 AM to 12:30 AM.