Feedback on customer service is mixed; some customers praised friendly staff while others reported rude or unhelpful interactions.
Order Accuracy
Several reviews highlighted issues with order accuracy, including missing items and incorrect toppings.
Food Quality
While many customers enjoyed the pizza, there were complaints about cold food and poor quality in some instances.
Speed of Service
Customers experienced varied wait times, with some praising fast service while others noted long waits for orders.
Takeout Experience
The majority of customers appreciated the convenience of takeout and drive-thru options, though some expressed dissatisfaction with the lack of dine-in seating.
LH
Lydia Hill
Nov 5, 2025
5.0
I have had to order pizza for the non-profit I work for several times. When I looked at ordering from another pizza business, they required me to come to their physical location to place the order. Gatti's made it super easy to set up our tax exempt status over the phone, and every time I've ordered since, they still have our non-profit's tax exemption status saved. I had not realized how great that was until I looked at a different company. So if you are ordering pizza for a non-profit, I highly recommend Gatti's! They have great customer service and the pizza is great quality and price too.
IG
IM Gomez
Nov 2, 2025
5.0
HUGE thank you to you guys for helping our community as we united together for a great cause! I wish I got her name, but the lady managing the counter was exceptional. I originally thought we needed 12 pizzas but teenagers inhaled those in minutes, so the advice to get 16 was highly appreciated! I appreciated your consideration and pricing!!!
JJ
Jaybee11 Jaybee11
Aug 28, 2025
3.0
Pretty good pizza customer seemed not to friendly though..
AM
Adrianna Maxfield
Jul 19, 2025
5.0
Best pizza 🍕 in town (honest). 🤣🤣🤣
BT
Brandi Tillis
Jul 9, 2025
5.0
Gatti's remains my number 1 pizza spot. Sure wish they still had dine in restaurants other than Gatti Land, but pick up and take home works.