Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customer service experiences vary widely, with some praising friendly and efficient staff, while others report rude and unprofessional behavior.
Order Accuracy
Many customers express frustration with incorrect orders and missing items, indicating a consistent issue with order fulfillment.
Cleanliness
The cleanliness of the restaurant is frequently criticized, with reports of dirty dining areas and unsanitary conditions.
Food Quality
Food quality is inconsistent, with complaints about cold, stale, or poorly prepared items, alongside some positive mentions of specific menu items.
Speed of Service
While some customers appreciate quick service, others report long wait times and disorganization, particularly during busy periods.
CW
Candie West
Nov 11, 2025
5.0
It’s McDonald’s. lol. What can I say?? I’m loving it. 🤣 hit and miss. Great for the most part.
JM
Jeanna Murray
Nov 4, 2025
5.0
I haven't been to McDonald's in a while because of bad service and food... but decided to try again and was pleasantly surprised. They made sure to make my drink as requested.. food seemed fresh. Staff on point.
TD
terrell davidson
Oct 24, 2025
5.0
Drive 🚗 thru was quick response. Plus the food was hot and fresh. Nice and neat in bag. They even wipe off the drinks lids where it was running over. A 1 Service
GO
gary owens
Oct 9, 2025
1.0
What dump. 13 with boom boxes In dining area. Just a disgusting place.
DY
Don Yackel
Oct 7, 2025
4.0
Caveat: we visited very early in the morning. That being said, the staff not only was kind and helpful but they took our order in person at the counter! And appeared happy to do it! Add to that, less than 30 seconds after we paid, a young lady handed us our order on a tray with a smile. Who knew? Outstanding customer service at 6am. Especially when so many McDonald's, you can't get anyone to come to the counter. Just saying. Kudos to Atlanta TX McDonald's!