Pizza Hut

Reviews

• TN

  Teresa Nunley

  4 days ago
  1.0
  Placed my order online at 10:15 am on 11/19 and selected a 12:15 pm delivery for the same day. The driver showed up at 10:51 am. My email confirmation and the printed receipt with the driver clearly showed the requested 12:15 delivery time. This was for a work lunch. I could not ask my team to eat at 10:51 and I was not about to serve cold pizza two hours later. I called the Watson Rd location in Arlington, TX. I was told immediately that I did not request a specific delivery time. I explained that I did and that my confirmation proves it. The girl put me on hold and after several minutes a man picked up. I had to explain the entire situation again and he also insisted that no time was requested. I pointed out that both the email and receipt prove otherwise. He said he needed to get the manager. The manager got on the line and said her name was Amy. I asked if she knew what was going on or if I needed to start over. She said she had no idea what I was talking about and she said it with attitude. I explained everything again. Her first response was that she did not know why I was coming at her. I told her I was frustrated because I had already explained this multiple times and everyone kept insisting I had not selected a delivery time. At that point I asked how she became a manager. She told me it was because she is good at her job. I told her that a good manager would never talk to a customer the way she was talking to me. A good manager would acknowledge that the situation is odd, understand that I made a clear effort to have the food arrive at a specific time, recognize that their system failed, and choose to make it right for the customer. A good manager would also have her team brief her before picking up the phone with an upset customer. Instead, Amy told me they would not remake the order. She said she could have declined my order entirely because I did not give two days notice for a six pizza order. I asked how I was supposed to know that, and she said it was company policy. I told her I do not work for Pizza Hut and that the website never displays this information. The site allowed me to place the order and choose a delivery time with no notice of anything requiring two days notice. She eventually put me on hold and never returned. It was clear she expected me to hang up, which I finally did. As of now I still do not have a refund. Once the payment clears I will request one through my bank because I refused the order. This was hands down one of the worst customer service experiences I have ever had.
• GG

  Giselle Gutierrez

  Nov 14, 2025
  5.0
  highly recommended
• AS

  Ashlee & Shauntel

  Oct 30, 2025
  5.0
  Great food great service will come again
• MG

  Mike Guzman

  Oct 28, 2025
  5.0
  Nice people and customer service!
• AL

  Ang Late

  Oct 25, 2025
  1.0
  Worst service ever!!! EVERYTIME I get pizza from here its wrong, whether it's delivery or pickup. I ordered 1 med pan cheese & 1 med pan w/onion, bell pepper, easy cheese. Instead the dough on both was not fully cooked, and the easy sauce one had extra sauce.

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