On The Border Mexican Grill & Cantina

4.1
2367 reviews
Get DirectionsCallWebsite

Business Details

1121 I-20 West, Arlington, TX
76016, United States
(817) 522-1990
https://www.ontheborder.com/locations/south-arlington/
GoogleFacebook

About

Mexican RestaurantRestaurant
Our day begins making fresh chips & salsa in-house and continues as we fire up your favorite Tex-Mex flavors. Enjoy our family-friendly fare at the restaurant, to-go, or delivered in Irving, TX.

Location

On The Border Mexican Grill & Cantina
1121 I-20 West, Arlington, TX
76016, United States

Hours

Reviews

4.1
2,367 reviews
5 stars
1,230
4 stars
566
3 stars
260
2 stars
114
1 star
197

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers expressed disappointment with the recent changes in food quality, particularly the salsa and overall taste, which they feel has declined since new ownership.

Service Experience

Service quality received mixed reviews; while some praised the staff for being friendly and attentive, others reported long wait times and poor service.

Staff Praise

Several reviews highlighted specific staff members for their exceptional service, indicating that the staff is a strong point for the restaurant.

Ambiance

The restaurant's atmosphere was generally well-received, with many customers enjoying the decor and cleanliness.

Customer Loyalty

Long-time customers expressed sadness over the changes and indicated they may not return due to dissatisfaction with the new menu and food quality.
  • HK
    Hendry Kercheval
    Nov 10, 2025
    2.0
    Food was okay, just very unremarkable. The hostess was very unprofessional and slow. When we walked in they were laying over the stand and talking to another server while making us wait to get a table. Service was also very slow even in a non busy time.
  • AC
    anna chambers
    Oct 27, 2025
    1.0
    We’ve been coming to on the border regularly for 13 years and have always ordered 2-4 quarts of salsa every time we’ve ordered, which at times was at least twice a week. The regular menu is mediocre at best, but the salsa was my husbands favorite in the world. We were SO disappointed to have spent over $200 on our order tonight only to get home and our salsa be this mild, watery, flavorless tomato soup and not our hot, zesty, chunky, flavorful salsa we’ve depended on for over a decade. Additionally, our order was incomplete. What a slap in the face to spend that much money in this economy just to have such a lackluster meal. We will not be back until the salsa is reverted to the original recipe.
  • DR
    Daniel Rodriguez
    Oct 20, 2025
    4.0
    Food is getting better and the service is great. I will be back.
  • SS
    Stephanie Smith
    Oct 4, 2025
    3.0
    Very very disappointed that the salsa has changed. The original salsa is what kept be always coming back. It is not a fresh salsa. It is a warm and smoky very mild salsa. The queso also changed which I believe is an improvement, with fresh ground beef and more flavor. But an enchilada is an enchilada, fajitas are fajitas. Their salsa was one of a kind. It's too bad I will miss the salsa and the many good times had.
  • LJ
    Liz Johnston
    Oct 1, 2025
    1.0
    What happened to their iconic salsa?? Pappadeaux has the worst hot salsa. Not going back !!
Read more reviews on Google

Frequently Asked Questions About On The Border Mexican Grill & Cantina

Does On The Border Mexican Grill & Cantina accept reservations?

Yes, On The Border Mexican Grill & Cantina accepts reservations.

What are the happy hour timings at On The Border Mexican Grill & Cantina?

Happy hour is available Monday through Friday from 4:00 PM to 7:00 PM, and on Thursday until 10:00 PM. The restaurant is closed on Saturdays and Sundays for happy hour.