McDonald's

3.3
2108 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2391 N Collins, Arlington, TX
76011, United States

Hours

Reviews

3.3
2,108 reviews
5 stars
716
4 stars
363
3 stars
342
2 stars
181
1 star
506

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported rude and unhelpful staff, particularly in the drive-thru and at the counter.

Order Accuracy

Frequent complaints about incorrect orders and missing items, with customers expressing frustration over repeated mistakes.

Food Quality

Several reviews mentioned cold or poorly prepared food, including raw items and soggy products.

Speed of Service

While some customers praised the quick service, many others experienced long wait times and inefficient service, especially during busy hours.

Cleanliness

Mixed feedback on cleanliness, with some noting dirty tables and unsanitary conditions.
  • YV
    Yadhira Vital
    6 days ago
    1.0
    They alwayssss mess up my order 😭 emailed & called corporate and they don’t care fr
  • ED
    Elizabeth Dumas
    Oct 28, 2025
    5.0
    Drive thru is very polite and great service given
  • AA
    Amanda Arzola
    Oct 14, 2025
    5.0
    Love their app that allows me to get a $1.00 iced coffee every time!!!!!
  • RB
    Reygan Baugh
    Oct 13, 2025
    1.0
    Usually this location is pretty great with amazing employees, but I guess save your time and go to one of the other establishments in town before 8:00am on weekdays and don’t put in a mobile order at this location until you’re sure it’s open or you’ll be met with a closed store (although there’s no signage stating that the store’s closed and the app is still running like normal) and have a window slammed in your face while asking for help with a refund after you were told by a different employee who was kind and running trash to go to the second window plus you won’t be able to eat as well as being late to your destination since it takes a week to get a refund and the employees just wanted to stand around the window instead of helping you figure out how to receive a refund through the app! Save your time, money, and energy and just wait till after sunrise before going here, even if it’s the most convenient. 😒
  • JO
    JNA JEWELERS Official
    Oct 5, 2025
    1.0
    This is a very obvious PSA for any of the workers at this establishment. THE NEXT TIME SOMEBODY BLATANTLY FORGETS A SINGLE ITEM OJT OF MY ORDER I WILL BE MARCHING INSIDE AND CAUSING A SCENE!!! It has become more and more obvious that either your drive thru workers are incompetent, thieves, or just plain lazy when almost EVERY TIME I GET ANYTHING more than 3 things HERE I’m short handed of SOMETHING. Even DoorDash orders aren’t packed correctly. You leave out burgers, put toppings on items that say to leave em off, leave kids drinks out of kids meals, this location has managed to do it all to us and I’m disgruntled about it. I’m gonna keep ordering and keep coming here because my kids it’s all they eat but don’t get it twisted. Next time you do it to us, we will be doing something about it.

Frequently Asked Questions About McDonald's

What are the operating hours of this McDonald's location?

This McDonald's is open 24 hours every day of the week, from Monday through Sunday.

Does this McDonald's offer delivery services?

Yes, this location offers delivery, curbside pickup, same-day delivery, and no-contact delivery services.