Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Customers frequently reported rude and unprofessional staff, with many experiences of long wait times and incorrect orders.
Food Quality
While some customers enjoyed the food, there were numerous complaints about cold, soggy, or incorrect meals.
Cleanliness
Several reviews highlighted unsanitary conditions in the restaurant, including dirty tables and bathrooms.
Order Accuracy
Many customers experienced issues with their orders being incorrect or incomplete, leading to frustration.
Customer Experience
Overall, the customer experience was inconsistent, with some praising friendly staff while others reported negative interactions.
AB
Amy B
Dec 29, 2025
5.0
I don't know how this McDonald's only has 3.2 stars, day shift had Hot fries, hot melted cheese on our burgers, which is hards for surrounding McDonald's to understand, Go here if you want HOT Food.
MM
Marie
Dec 21, 2025
2.0
At 4:35pm the food at McDonald's was decent, but the service was disappointing due to the window person's aggressive tone and unfriendly demeanor when repeating our order.
The employee at the window could improve her customer service skills by greeting people with a friendly smile and approachable demeanor.
AL
Asim Latif
Dec 21, 2025
1.0
Went to a McDonald's almost after a decade and soon realized I why I stopped eating McDonald's.
HA
Hunter Alaniz
Dec 16, 2025
1.0
I ordered $50+ dollars in food I ordered 2 Double Bacon Quarter Pounders With Cheese Large Combos my wifes burger box was completely soggy and the "Large Fry's " where not full not even past the front Arch as well as my Double Quarter Pounders With Cheese Large Combo the only meal that was made right was my childs 6 Piece Chicken Nuggets kids meal and when I called the only thing the manager would say is okay we will remake the fry but there aren't supposed to be full since when I ask because I used to work for McDonald's was my first job and I told her I live in ingleside it my daughters birthday this week I just wanted to eat my meal with my daughter I said I would be going by afterwards she said oh ylso your just gonna eat the food and want me to still remake it sorry I won't be doing that oh okay fine I will be contacting your corporate manager and be speaking with the store manager this is unacceptable this happened at 12/16/2025 at 7:49pm
AS
Angela Sheldon
Dec 15, 2025
1.0
Very rude employee up front - with backward name tag. Out of carbonated beverages entirely - but the rudest employee let us know about it. Our replacement lemonade was so full of ice, couldn’t get a straw in it. I asked for extra pickles didn’t get extra. I know at least one employee will be happy for 2 less customers to wait on in the future.