Steak HouseAmerican RestaurantSeafood RestaurantSaltgrass Steak House
Service, Steaks and Standards - At Saltgrass Steak House we keep it simple and delicious. Every item on our menu is crafted in our award-winning scratch kitchen upholding our famous quality standards. Savor our Angus Beef steaks, tender BBQ ribs, our famous Shiner Bock beer bread or a slice of our famous Two-Fork Cheesecake that are made in house daily. Saltgrass offers an unforgettable experience for every guest including standout Happy Hour deals, large party accommodations and scrumptious Family Meal deals available for take-out. Make your next meal unforgettable with Saltgrass Steak House in Coulter/Soncy.
While many customers praised the steaks and overall food quality, there were several complaints about undercooked or overcooked meals, particularly steaks.
Service Consistency
Service experiences varied widely; some customers highlighted excellent service from specific servers, while others reported long wait times and inattentive staff.
Atmosphere
The restaurant's ambiance was generally appreciated, but some customers noted issues with noise levels and uncomfortable seating arrangements.
Pricing Concerns
Several reviews mentioned that the prices were high relative to the quality of food and service received, leading to dissatisfaction.
Management Response
There were mixed reviews regarding management's handling of complaints, with some customers feeling their issues were addressed well, while others felt ignored.
JS
john simmons
Jan 3, 2026
2.0
The service at Saltgrass Steak House in Amarillo was wonderful—our server was attentive, friendly, and made sure we were taken care of. Unfortunately, the food didn’t quite match the level of service. My green beans were cold, and overall the meal was a bit subpar for what I expected. I appreciate the great service and hope the food quality improves.
PF
Paula Fargo
Dec 31, 2025
3.0
A bit disappointed in this place, it could have been much better. Service was friendly and well meaning but definitely missed the mark. Had to ask about drinks and courses a few times. Food was ok, the ribs were a little dry and the salads were pretty anemic. Serving sizes skewed small.
RK
Rey Koch
Dec 24, 2025
1.0
Overall experience from the beginning to the end was not good. We were seated at a table not so clean with napkins on the floor from the previous customers, the table next to us was not cleaned almost until we were done. This place was not even busy, may be less than half full. We were not even served with the initial butter and bread. Kid’s mac and cheese was cold and tasted like microwave mac&cheese. This whole palace was not run very well and it felt like management issue with lots of employees running around but doing nothing.
RR
Rebecca Rush
Dec 20, 2025
3.0
Steakhouses are surprisingly good places to eat plant based, provided they have a few sides made without cheese or butter. I was driving cross-country and stayed at a hotel around the corner from this steakhouse, so I ordered a few dairy-free sides. The steamed broccoli was cooked well, and I put them on a plain baked potato. I was excited they had Brussels sprouts, but they were SWIMMING in oil. I was able to eat the half sitting on top, but the ones on the bottom of the bowl were too saturated in oil to eat. Unfortunate.
BR
Brandon Richards
Dec 13, 2025
1.0
Visited on a busy Friday evening, 30 degrees outside and the air conditioning was on full blast inside. That should have been my clue to leave then. As a restaurant owner myself, I’ll never understand allowing the paying customers to be uncomfortable in order to allow the staff who are moving around and too hot to control the thermostat. We ordered & waited over an hour for our food, the steaks for our group were all undercooked from what was ordered, they were sent back to the kitchen, again we waited. By this time the special occasion we’d gone in to celebrate was clouded by disappointment, and we were so cold it was hard to enjoy anything even if the food had been more than just so-so. I totally understand being short staffed, but there are other ways to handle that than sending out sub par plates.
*Our server Caleb was awesome, very embarrassed, apologetic & even offered us free dessert. Thanks for being the best part of our saltgrass experience!
Frequently Asked Questions About Saltgrass Steak House
Does Saltgrass Steak House accept reservations?
Yes, Saltgrass Steak House accepts reservations.
What are the regular dining hours at Saltgrass Steak House?
Saltgrass Steak House is open Monday to Sunday from 11:00 AM to 9:30 PM, with extended hours until 10:00 PM on Friday and Saturday.
Is delivery available at Saltgrass Steak House, and what are the delivery hours?
Yes, Saltgrass Steak House offers delivery service every day from 11:00 AM to 9:30 PM.
When is Happy Hour at Saltgrass Steak House?
Happy Hour is Monday through Friday from 3:00 PM to 7:00 PM. It is closed on Saturdays and Sundays.
What types of pickup and delivery services does Saltgrass Steak House offer?
Saltgrass Steak House provides in-store pickup, curbside pickup, and delivery services.
What payment options are accepted at Saltgrass Steak House?
They accept American Express, Cash, Check, Discover, Mastercard, Travelers Check, and Visa.
Can I order Saltgrass Steak House meals online?
Yes, you can order online at https://www.saltgrass.com or through their featured message ordering site.
Which nearby hotels are convenient for guests visiting Saltgrass Steak House?
Nearby hotels include My Place Hotel-Amarillo, Springhill Suites Amarillo, Hampton Inn & Suites Amarillo West, Studio 6 Suites Amarillo, SpringHill Suites, and Extended Stay America, providing convenient accommodation options.
What other steakhouse options are nearby Saltgrass Steak House?
Nearby steakhouses include Logan’s Roadhouse, LongHorn Steakhouse, and Country Barn Steakhouse, offering alternative dining choices in the area.
What entertainment options are near Saltgrass Steak House for visitors to enjoy?
Regal UA Amarillo Star cinema is nearby, providing a great entertainment option for visitors before or after dining at Saltgrass Steak House.