McDonald's

3.4
1594 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
2910 Soncy Rd, Amarillo, TX
79121, United States

Hours

Reviews

3.4
1,594 reviews
5 stars
509
4 stars
345
3 stars
315
2 stars
138
1 star
287

What are people saying?

AI-generated from recent customer reviews

Cleanliness

Multiple reviews highlighted unsanitary conditions, including dirty tables, overflowing trash, and unclean restrooms.

Customer Service

There were numerous complaints about rude staff and poor customer service, with some customers reporting disrespectful interactions.

Order Accuracy

Many customers experienced issues with incorrect orders, including missing items and wrong food being served.

Food Quality

Feedback on food quality was mixed; while some enjoyed their meals, others reported stale or poorly prepared food.

Atmosphere

The atmosphere received negative feedback, with some customers describing it as unwelcoming and chaotic.
  • MA
    Mark A
    3 days ago
    2.0
    This restaurant is absolutely freezing in the morning every time I stop by. Will need to find another place to go.
  • JG
    Jennifer Gutherz
    6 days ago
    5.0
    Decent service and food was hot and short line. Good customer service.
  • JT
    Jennifer Tate
    Nov 3, 2025
    4.0
    The cashier lady super sweet!! My husband asked for sweet tea since therewasnt any available by the drink station. While he was waiting he saw the manger peeling old date/time stickers off the pies and putting updated date/time stickers on them.. so dont think your getting your pies fresh ever time!
  • TC
    Tina Collum
    Nov 2, 2025
    1.0
    Ordered 2 large meals. Got cold fries, with the boxes half full. One burger was wrong, the other was still pink in the middle. While eating our food, the people who ordered behind us had to come back for missing items. Pleaae note, it was just after 8pm and the restaurant had 4 people working and business was dead.
  • RM
    Rosalie Morin
    Oct 15, 2025
    2.0
    I just left McDonald’s right now and not once have I ever had an issue before today. I ordered on the mobile app a large lemonade, medium Powerade and a large fry order and I get to the drive-thru window and they’re handing me the order, everything else was right but they are giving me a medium lemonade when I ordered a large no ice but so I decide to say I ordered a large and they go on to explain that it’s the same amount but they put it in the medium cup. I say I understand that but i didn’t order a medium I ordered a large. Why do I want the large cup because playing the monopoly game the large cup is the only one with the game pieces…but they were being so rude called a manager and kept wanting to explain that it’s the same amount of lemonade and basically I had to say fine give me a fresh cup of lemonade with ice if that’s a problem and they still kept saying it’s the same amount of lemonade just with ice and I said I know but that’s what I asked for a large lemonade cup if the ice was an issue then just put ice don’t give me a medium cup and try to explain the amount. I really just wanted the large cup for the monopoly piece i don’t know why they had to be rude about it and bring 2 cups to the window to try and explain the amount.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's at 2910 Soncy Rd, Amarillo, TX?

McDonald's is open daily from 6:00 AM to 11:00 PM.

When is the drive-thru service available at this McDonald's location?

The drive-thru operates daily from 6:00 AM to 11:00 PM.