Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,494 reviews
5 stars
552
4 stars
288
3 stars
262
2 stars
124
1 star
268
What are people saying?
AI-generated from recent customer reviews
Cleanliness
Multiple customers reported dirty conditions in the restaurant, including unclean tables and a filthy drink station.
Order Accuracy
Many reviews highlighted issues with incorrect orders, missing items, and food served cold.
Customer Service
Feedback on customer service was mixed, with some praising friendly staff while others reported rude or unhelpful interactions.
Food Quality
Several customers expressed dissatisfaction with the quality and taste of the food, noting it was often cold or poorly prepared.
Long Wait Times
Customers frequently mentioned long wait times for their orders, both in the drive-thru and inside the restaurant.
- DHDewayne Haney1 day ago1.0WORST McDonald’s ever. They cannot get an order correct. I drive completely across town to go to a different McDonald’s!!
- RWRick White2 days ago5.0Had lunch here in January 2026. The food is Delicious, the service is Spectacular, and the Staff is very Friendly at this location. It is a pleasure eating at this location. Highly Recommend stopping here if you are traveling through Amarillo.
- TFTamra FosterDec 4, 20253.0Had missing items and when I left a message on the website they tell me ut is a delivery issue umm the bag is sealed why are my fries missing??? Not a happy customer and when the issue us resolved I will change my review
- FFFrank FosterDec 3, 20251.0We ordered on the McDonald's app in the app just keep saying switch drivers switch drivers switch drivers this is ridiculous
- JVJamie ValeroDec 3, 20251.0The restaurant was dirty as soon as we walked in. That should have been our 1st red flag to leave. We proceeded to order. Once we got our food, we were missing good and 2 drinks. We got those, and I went to fill the drinks myself to find out EVERY DRINK was out and the whole drink area was disgustingly dirty!!!!! When I asked for them to fill it in the back, he said they are out of all drinks, but never said anything upon ordering! So we left without drinks. Once we got home, we realized the patties are paper thin….literally! The Big Mac, cheese burgers, nuggets, and rib sandwiche was all much smaller than usual but the price increased. And the taste was NOT there…..not that it ever was but it was especially bad this time! We will NOT be returning to this place ever again!!!!
Frequently Asked Questions About McDonald's
What are the regular operating hours for McDonald's at 1720 S Ross St, Amarillo, TX?
McDonald's is open daily from 5:30 AM to 11:00 PM, with extended hours until midnight on Thursday through Saturday.
During what hours is the McDonald's drive-thru open?
The drive-thru operates daily from 5:30 AM to 11:00 PM, and until midnight Thursday through Saturday.
What are the delivery hours for McDonald's at this location?
Delivery is available every day from 7:00 AM to 10:30 PM.
Can I order McDonald's food for delivery or pickup online?
Yes, you can order for delivery or curbside pickup through McDonald's online ordering platform at https://mcdonalds.order.online/business/-5579.
What payment methods does McDonald's accept at this location?
Payments accepted include American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
Does this McDonald's offer a drive-thru service?
Yes, there is a drive-thru available at this McDonald's location.
Are there any nearby coffee shops where I can grab a drink before or after visiting McDonald's?
Dutch Bros Coffee is a nearby coffee shop located close to McDonald's where you can enjoy coffee or tea.
What are some nearby hotels if I am visiting McDonald's from out of town?
Nearby hotels include La Quinta Inn by Wyndham Amarillo Mid-City, Mariott Hotel - Downtown, Baymont Inn & Suites East Amarillo, Days Inn, Fairfield Inn & Suites by Marriott Amarillo Downtown, Four Points by Sheraton Amarillo Downtown, Clarion Hotel, Holiday Inn, and Four Points by Sheraton Amarillo Central.
Are there other fast food or restaurant options near this McDonald's?
Yes, nearby alternatives include Pardon My Cheesesteak, IHOP, Schlotzsky's (Ross St - Amarillo, TX), Cinnabon at Schlotzsky's, Krispy Krunchy Chicken, and Wendy's.
How can mobile ordering and rewards be accessed at McDonald's?
You can order via the McDonald's App available on the Apple App Store and Google Play Store, and earn rewards through MyMcDonald's Rewards program at https://www.mcdonalds.com/us/en-us/mymcdonalds.html.