Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Numerous reviews highlighted rude and unhelpful staff, with many customers expressing dissatisfaction with the service they received.
Order Accuracy
A significant number of customers reported issues with incorrect orders, missing items, and problems with mobile app orders.
Speed of Service
Many customers experienced long wait times for their orders, with some stating they waited over 20 minutes, even when the restaurant was not busy.
Food Quality
While some customers enjoyed the food, there were complaints about cold items and incorrect orders, including issues with food preparation.
Cleanliness and Environment
Some reviews noted that the restaurant was clean and well-maintained, but others mentioned a lack of basic amenities like accessible restrooms.
DM
David Morse
5 days ago
5.0
A very excellent McDonald's excellent service excellent cleanliness they have a rating of 100 I was very impressed. I would recommend them.
TT
Txn
Jan 4, 2026
1.0
The employees here are clearly operating on a higher plane of intelligence the rest of us just can’t access. Jan 4th @ 18:30, I ordered a double quarter pounder and asked for no onions. The male drive-thru attendant confidently informed me they don’t even come with onions. Amazing. Knowledge is power.
I paid, was told to pull forward, and did exactly that. When my food was brought out, I double-checked—because I enjoy consistency—and was again assured there were no onions. Reassuring. Trust-building. Inspiring.
Well, imagine my delight when I opened the box and discovered I was the chosen one, the lucky s.o.b. who received onions on a burger that, according to two employees, doesn’t even come with onions. Truly magical customer service. A culinary mystery for the ages.
JG
Jose A. Cruz Gonzalez
Jan 4, 2026
3.0
Comida rápida regular, pero muy seguido tienen out of stock algunas bebidas como las malteadas y los frapiccinos
TS
torlynn smothers
Dec 15, 2025
5.0
To many people want to make something out of McDonald's. It's a fast food place that kids LOVE! If you feel that keeping your kids from the danger that you manifest, you are having the best interest of your kids only in health ,not learning, not in competition, not for the happiness of your kids. Wake up people ,it's not that serious! My grand kids would eat McDonald's every day but one your not going to do it and that the reality of the situation.
EK
Emery King
Dec 11, 2025
1.0
Me and my friends have the worst experience.one we when the at12:40 and got our food at1:12 and was almost late to class and my friend couldn’t even eat it because they were almost late because they did do anything. We tried to be nice but us and another girl next to use waited longer than anyone there so we had to go in and they just throws it at my friends hand and didn’t even apologize and the food was cold.The where also out of almost everything and where really REALLY rude about it .also the last time we where there they were really rude to all the students there for no reason and disrespectful to us when we ask for our food last time.we tried to ask but they didn’t tell us anything until the last minute telling us that we’re at the wrong place but not in a nice way the rolled their eyes at use when we ask because we didn’t know we where just trying to get food for our friend who had a test so they didn’t even get to eat.They don’t update there app at all so when I tried get food at the time they were said open they weren’t ,and it took ad MONTH to respond to use and hehe us a refund.please don’t go to this place unless you want a bad time their very disrespectful and rude and you’ll come out with cold food and a flat Water down drink
What are the operating hours of McDonald's at 2000 S Western Avenue, Amarillo, TX?
McDonald's at 2000 S Western Avenue is open 24 hours a day, 7 days a week.
Does this McDonald's location offer delivery services?
Yes, delivery is available 24/7 with options including curbside pickup, same day delivery, and no contact delivery.
Can I place an order through a mobile app at this McDonald's?
Yes, you can order via the McDonald's App available on both Apple App Store and Google Play Store.
Does this McDonald's location have a drive-through service?
Yes, the drive-through is open 24 hours a day, every day.
What payment methods are accepted at McDonald's, 2000 S Western Avenue?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Is WiFi available at this McDonald's restaurant?
Yes, WiFi service is available for customers.
What other fast food options are near McDonald's on S Western Avenue in Amarillo?
Nearby fast food restaurants include Burger King, Wendy's, Subway, Bahama Buck's, and Taco Bell; these offer a variety of options if you want to try different cuisines.
Are there any nearby shops or services for convenience or fuel close to McDonald's?
Yes, there is a Phillips 66 gas station and Toot'n Totum convenience store nearby where you can refuel and shop for essentials.
What nearby beauty and spa services can I visit before or after dining at McDonald's?
Nearby you can find La Bella Nail Salon & Spa, Saved by Grace Esthetics, Le Belle Nail Spa & Salon, Laura's Hair Suite, and Vani-T Beauty Salon for beauty and spa treatments.
Is there a place to do shopping or visit a mall near McDonald's at 2000 S Western Avenue?
Yes, Westgate Mall is nearby where customers can enjoy shopping and entertainment before or after visiting McDonald's.