Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.5
1,491 reviews
5 stars
525
4 stars
332
3 stars
253
2 stars
129
1 star
252
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Many customers reported frequent issues with incorrect orders, leading to frustration and dissatisfaction.
Customer Service
Feedback highlighted a mix of positive and negative experiences with staff, including instances of rudeness and poor attitude.
Food Quality
Numerous reviews mentioned cold or stale food, with some customers experiencing food safety concerns.
Service Speed
Customers frequently complained about slow service, particularly in the drive-thru, with long wait times reported.
Management Issues
Several reviews pointed to a lack of effective management and training, contributing to the overall negative experiences.
- CHCaden HughesDec 21, 20252.0They refuse to make a hot coffee if you order it from the drive through or mobile app. It’s always iced.
- CCChurls ChurlsDec 21, 20255.0The cashier Bryan has excellent customer service
- RSRicky SchultzDec 20, 20255.0For a quick bite they are great
- ABAdam BogleDec 4, 20251.0I've held off on posting any kind of review about this location due to hoping the service would improve and to not react through pure emotion. After several bad drive through experiences, it appears that there exists some systemic low morale which has infiltrated the staff. On multiple occasions: 1. Orders incorrect 2. Sitting at drive through for excessive time 3. Condescending attitude from window staff when requesting any additional information about the order 4. Cold food 5. The morning staff at this location must be overworked, they consistently exhibit the behavior of someone "fed up" and I have heard several comments from staff complaining about not enough staff. One older male on the morning shift consistently behave like it is a chore to even be on-site. I get it, we all "hate" our jobs to a varying degree most days, but after patronizing this location several times to provide an opportunity for a better experience, I will not use this location again. I hope the Faris operation can improve this location so that the damage control is enough to save it. I've heard very similar comments from others and they are ready to stop dining here as well.
- JJJessicaNov 29, 20252.0Was there this morning and my order was wrong. I drove back up to the window and the worker seemed so clueless. I handed him my biscuit which was supposed to have cheese and explained as such. He said he couldn't take it. Then he comes back and says "normally we don't take food back but he said to take it" Okay? So I handed it to him. He then goes back around the corner and tells me they are making me a new one and throws the incorrect order in the trash, right in front of me! What the hell?! And then the biscuit I got tasted old and was hard. The cheese was just thrown on. Which in that case, you could've just done with my original, untouched biscuit. So wasteful! And hoenstly the whole process was unprofessional.
Frequently Asked Questions About McDonald's
What are the regular dining hours at McDonald's in Piney Flats, TN?
McDonald's in Piney Flats is open daily from 5:00 AM to 11:00 PM for dine-in service.
Can I order food for delivery from this McDonald's?
Yes, delivery is available every day from 5:00 AM to 11:45 PM. You can place orders online at https://mcdonalds.order.online/business/-5579.
Is there a drive-thru available, and what are its hours?
Yes, the McDonald's offers a drive-thru service daily from 4:30 AM until midnight (12:00 AM).
What payment methods does McDonald's accept at this location?
They accept American Express, Android Pay, Apple Pay, Cash, Discover, MasterCard, and Visa.
Does this McDonald's support mobile ordering or app-based ordering?
Yes, customers can order using the McDonald's App available on iOS and Android. Links: iOS https://apps.apple.com/us/app/mcdonalds/id922103212, Android https://play.google.com/store/apps/details?id=com.mcdonalds.app.
Are there curbside pickup options available?
Yes, curbside pickup is available at this McDonald's location.
What services are offered at this McDonald's?
Services include Drive-Thru, Gift Cards, McDelivery, Mobile Offers, Mobile Ordering, and WiFi.
What nearby places can I visit before or after dining at McDonald's in Piney Flats?
Nearby places include Anytime Fitness gym for a workout, Walgreens pharmacy for quick shopping, and Little Caesars Pizza if you want variety in dining options.
Are there any nearby coffee shops where I can get a beverage after my meal?
Yes, Dunkin' and Starbucks are nearby coffee shops where you can enjoy a coffee or tea after your visit to McDonald's.
If I need car services, are there facilities near McDonald's?
Yes, Advance Auto Parts and Ultimate Shine Car Wash are nearby for automotive parts and car wash services.