Pizza Hut

3.0
1794 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 3710 Parkway in Pigeon Forge, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
3710 Parkway, Pigeon Forge, TN
37863, United States

Hours

Reviews

3.0
1,794 reviews
5 stars
539
4 stars
276
3 stars
242
2 stars
160
1 star
577

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported poor service, including rude staff, long wait times, and incorrect orders.

Food Quality

Many reviews highlighted inconsistent food quality, with complaints about cold, undercooked, or poorly made pizzas.

Cleanliness

Several customers noted unsanitary conditions in the restaurant, including dirty tables and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised the friendly staff and enjoyed their meals, indicating that experiences can vary.
  • SW
    Shelley Weaver
    Jan 4, 2026
    3.0
    They seem to cater more to door dash. I think they'd do better to separate dine in and door dash. There was no wait for a table but the wait for food was 45 minutes at one visit and an hour the 2nd visit. Food was good when we got it both times. The first visit nobody told us our order would be called out to pick up. We saw what we thought was part of it sitting in the window and inquired to then be told to listen for our number. They never called our number. The door dash orders are called loud and clear! When we saw part of our order we were told the other still had to be cooked. I think it went to someone else. I'm not sure who was in charge but a team is only as good as their leader. Just a bote for those ordering dwlivery.... The wait for door dash orders is longer than normal too and I saw some door dashers leave!
  • CW
    Chadwick Whitmoyer
    Jan 1, 2026
    1.0
    Stood in line for almost an hour and there was only 4 families ahead of us. Waited another hour for our food. The manager at the register is the very definition of "scattered brained". She was all over the place and couldn't stay focused on one task. Also we had to clean our own table because every empty table was dirty and covered in dirty dishes. Floors were also dirty. Without a doubt you need more help at the front counter and in the dinning room. Do Better Pizza Hut.
  • OP
    Omid Pa
    Dec 29, 2025
    1.0
    Horrible customer service, very rude and arrogant the front desk mid age blonde lady. One hour and half waiting time for one medium size pizza and still it was not ready. No sorry, no apology ! I cancelled my order and I got refund and took my business to (mello mushroom) restaurant instead !
  • SD
    Steve Daugherty
    Dec 22, 2025
    1.0
    We ordered pizza at 7:21 on a Monday night. We had a delivery time of 7:58 to our place 19 minutes away. At 8:14, we called asking about our order. The person answering said "Let me check on your order, please hold for a minute" . We were placed on hold and it's been 27 minutes listening to music and nobody has come back online. Still waiting on an expected cold pizza at 8:45. Do NOT order pizza from this Pizza Hut!!! Will update this review if we ever get a pizza.......
  • YB
    Yancey Brown
    Dec 18, 2025
    1.0
    Tried to call and order delivery, but was told because I was in a cabin literally 5 minutes away and 2 miles away, that I had to use door dash which tripled the price. Ordered two, and paid for two pan pizzas and recieved two thin crust pizzas. Not only this, but the lady that tried to take my order was foreign and had to give the phone to someone else to finish my ordeal because we couldn't understand her at all. Poor service, poor food, very inconsistent.

Frequently Asked Questions About Pizza Hut

Where is the Pizza Hut located in Pigeon Forge, TN?

Pizza Hut is located at 3710 Parkway, Pigeon Forge, TN 37863.

What are the operating hours for dining in at Pizza Hut on weekdays?

Pizza Hut offers dine-in services Monday to Thursday from 10:30 AM to 11:30 PM and on Friday from 10:30 AM to 12:30 AM.