McDonald's

3.7
2289 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
540 Wears Valley Road, Pigeon Forge, TN
37863, United States

Hours

Reviews

3.7
2,289 reviews
5 stars
904
4 stars
496
3 stars
400
2 stars
188
1 star
301

What are people saying?

AI-generated from recent customer reviews

Customer Service

Feedback on customer service is mixed, with some praising friendly staff while others report rude or dismissive behavior from management and employees.

Food Quality

Many customers experienced issues with cold or poorly prepared food, while others noted fresh and hot meals.

Cleanliness

The cleanliness of the location received negative remarks, particularly regarding the bathrooms, while some praised the overall cleanliness of the dining area.

Speed of Service

Service speed varied, with some customers reporting quick service, especially in the drive-thru, while others experienced long waits and order mix-ups.

Facility Condition

The restaurant's decor and facilities were criticized for being outdated and in poor condition, with some noting a lack of self-service options.
  • MC
    Michela Crews
    2 days ago
    1.0
    Now here is why i am giving this review last night I stopped by to get something to eat fast you know as a lot of people do. I pulled up to the drive through the Jamaican guy said you know the normal things like you can go ahead with your order but I had some people in the car that wasn’t ready to order so I said can I have moment plz. I get the orders and I couldnt even get another word of another thing I was gonna order without dude saying is that all for your order. now don’t get me wrong i understand you use customer service but they wouldn’t even let me speak until I said that’s it. Now I drive up to the window right and dude is literally just standing there arms crossed looking at the screen and not touching anything just looking at the screen. Now a good 5 mins go by Im not thinking of anything i pay for the meals which my total comes out to be 21 dollars and some change, again couldn’t really get a word out when ordering. I get the food right and everybody is laughing inside, again not thinking of it. The girl that gave me the food was being sweet when she handed me the order haha again not thinking anything of it. Now someone got a 5 dollar meal deal and asked for ketchup and mayo only along with other things but TELL me why they loaded everything down with everything. Im talking the bun itself like the top was cover just everything. The package itself could still be a good dipping sauce. Now I get it I used to work in food i myself have made mistakes on orders, but this was not a mistake this was done on purpose. Im not exactly sure what I did to offend ANYONE working there but that really isn’t alright. Also to waste that much y’all must be spending a lot of money on sauces if these people work for you. It was plain out disrespectful and even more disrespectful bc Im a local not that they would know that and the only reason I say that is because I’m wondering if the other locals are getting treated the same way not to mention if they did anything to the food. If you higher someone shouldn’t they at least have a little bit of respect and/or patience.
  • TV
    Troy Venable
    5 days ago
    4.0
    Very clean, girl behind the counter looked like she wanted to fight. Mean mug the heck out of ya. Lol. Maybe she had a bad week. Went there 3 mornings for breakfast, her expression didnt change.
  • DS
    David Sansing
    Jan 1, 2026
    5.0
    Stopped at this location every morning for 4 days. Clean and safe and great service. No waiting.
  • MD
    Michael Demarco
    Dec 31, 2025
    5.0
    Food was ready when i got there, mobile app for the win, consider you can get 20 percent off when you spent 11 or more thru the rewards. 👍
  • JL
    J L
    Dec 22, 2025
    1.0
    Worst customer service ever, it was almost funny. I asked 2 questions and the dude said, “Oh jeez” and “huh” repeatedly with a big sigh then didn’t answer my questions lol! Felt like I was on a prank show!

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's Pigeon Forge location?

McDonald's in Pigeon Forge is open daily from 5:30 AM to midnight for dine-in and drive-thru services.

What are the delivery hours for McDonald's Pigeon Forge?

Delivery is available from 6:00 AM to 10:00 PM every day at McDonald's Pigeon Forge.