Business Details
About
Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.
Details
- Drive-throughAvailable
Location
Hours
Reviews
3.7
2,270 reviews
5 stars
893
4 stars
493
3 stars
398
2 stars
187
1 star
299
What are people saying?
AI-generated from recent customer reviews
Service Quality
Customer experiences with staff varied widely, with some praising friendly service while others reported rude or dismissive behavior from management.
Food Quality
Food quality was inconsistent, with reports of cold or poorly prepared items, but some customers noted fresh and well-prepared meals.
Cleanliness
The cleanliness of the location received mixed reviews, with some praising it as the cleanest McDonald's they've seen, while others reported unsanitary conditions.
Speed of Service
Service speed was generally noted as quick, especially in the drive-thru, but some customers experienced long waits and issues with mobile orders.
Facility Condition
The physical condition of the restaurant was criticized, with comments about outdated decor and maintenance issues.
- E4East Coast 49erNov 18, 20251.0Without a doubt the worst McDonald’s on the face of the planet. Very poorly ran.
- BABlythe AlexanderNov 8, 20255.0clean inside and great service. best mcdonalds ever
- CHChris HenschenOct 28, 20254.0Remodeled in the last couple years lost the fountains to get refills from. Also they no longer serve rootbear as an option. Staff though was nice to provide refills though.
- DDdecifalOct 25, 20254.0This is one of those McDonald's that's been revamped with no inside self-service soda fountain and sometimes it's a bit of a pain to get a hold of somebody if you need something but I will say when you submit your order the food does come out pretty quick but I don't know about refills and whatnot at this location kind of seems a race to the bottom honestly.
- TCTrisha CowanOct 15, 20252.0I usually never have any issues here, but the manager working on 10/15 around 1:30–2:00 p.m. was extremely rude — not only to me, but also to the younger employee working the front. I understand it was a busy time, but the manager’s comment was completely unnecessary. I had placed a curbside mobile order and waited about 15 minutes after arriving, even after entering my parking spot number. When no one brought out my order, the app instructed me to go inside. There was a line, which I didn’t mind waiting in since I knew they were busy. When I got to the counter, they couldn’t locate my order and even asked if I had paid for it. Then the manager said, “It’s probably the mobile order that’s been sitting there for 30 minutes that nobody every picked up,” in a very dismissive tone. The employee at the front was polite and even apologized for the manager’s comments, but it was clear he was under stress and being treated disrespectfully as well. After waiting a total of about 30 minutes, I ended up with cold food for lunch. Unfortunately, this experience has really changed my view of this location. I hope management can address the situation — especially how employees and customers are being spoken to.
Frequently Asked Questions About McDonald's
What are the operating hours of McDonald's Pigeon Forge location?
McDonald's in Pigeon Forge is open daily from 5:30 AM to midnight for dine-in and drive-thru services.
What are the delivery hours for McDonald's Pigeon Forge?
Delivery is available from 6:00 AM to 10:00 PM every day at McDonald's Pigeon Forge.
Does the McDonald's in Pigeon Forge offer drive-thru service?
Yes, this McDonald's location offers a drive-thru service open daily from 5:30 AM to midnight.
What types of payment methods are accepted at McDonald's Pigeon Forge?
They accept American Express, Android Pay, Apple Pay, cash, Discover, Mastercard, and Visa.
What services can customers expect at this McDonald's?
This location offers drive-thru, gift cards, McDelivery, mobile offers, mobile ordering, and WiFi.
Can I order McDonald's food using a mobile app in Pigeon Forge?
Yes, you can order using the McDonald's app available for iOS and Android.
What delivery options does McDonald's Pigeon Forge provide?
They provide curbside pickup, delivery, same-day delivery, and no-contact delivery services.
Which nearby parks can I visit around McDonald's Pigeon Forge?
You can visit Cades Cove Gatlinburg TN, a national park, and Wear Farm City Park Parking Lot which offers active life options near McDonald's.
Are there nearby car wash services close to McDonald's Pigeon Forge?
Yes, Whistle Express Car Wash and Clabough's Express Shine Car Wash are nearby if you want to clean your vehicle before or after your meal.
What other dining options are close to McDonald's in Pigeon Forge?
Nearby dining options include Capelli's Pizza & Subs, The Legend's Pizza, Taqueria La Gasolinera, and Tacos y mas for different cuisines.