McDonald's

3.5
5062 reviews
Get DirectionsCallWebsite

Business Details

3570 Parkway, Pigeon Forge, TN
37863, United States
(865) 453-9351
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
3570 Parkway, Pigeon Forge, TN
37863, United States

Hours

Reviews

3.5
5,062 reviews
5 stars
1,742
4 stars
1,065
3 stars
968
2 stars
447
1 star
840

What are people saying?

AI-generated from recent customer reviews

Service Quality

Numerous reviews highlighted poor customer service, including rude staff and incorrect orders.

Food Quality

Many customers reported issues with food temperature and accuracy, with cold or overcooked items being common complaints.

Wait Times

Several customers experienced long wait times, both in the drive-thru and for in-store orders.

Cleanliness

Multiple reviews mentioned unsanitary conditions, including dirty tables and bathrooms.

Positive Experiences

Despite the negative feedback, some customers praised the fast service and friendly staff during certain visits.
  • CC
    Corbin Chapman
    2 days ago
    1.0
    There was roaches inside and the food was cold I did NOT eat it knowing there was roaches!?
  • KM
    karen McClure
    Nov 17, 2025
    5.0
    One of the better McDonald's we've been to , the employees actually liked their jobs
  • TD
    T Dawg
    Nov 13, 2025
    5.0
    Man, I am used to being pulled up and it taking forever. This felt like old-school fast food. It was actually fast. Probably the most impressive mcdonalds I have been to in the past 10 years.
  • MH
    Matthew Huggins
    Nov 7, 2025
    1.0
    11/7/25 10:20pm. The staff was clueless and very rude, one lady came around the corner and I said hello, and she ignored me and walked away, then I asked can anyone take my order and two staff just stared at me. One guy walked by and said nothing. These were the most pathetic and ignorant staff I have ever seen in an establishment and I never post reviews! If they had said, sir we prefer you use the kiosk, or said hello and directed me, but five people ignored me.
  • AR
    Allison Reed
    Oct 25, 2025
    1.0
    As a McDonald’s lover I was extremely disappointed tonight with the customer service and my food. I’ve been eating McDonald’s since I was three and tonight was my final straw with the company. All I asked for was a fillet of fish meal add pickle. And guess what I received. A fillet of fish meal add ketchup With fries, I have been dropped twice and over salted!!! The morning people in the night people are usually very nice and give great service. But tonight wasn’t the case this McDonald’s has been ran by teenagers without a manager insight. I went all the way home with my usual confidence from this McDonald’s that my food was right And it wasn’t what I drove back from my house to the same McDonald’s the guy at the register acted like I grabbed somebody else’s food when I went through drive-through.. I didn’t even get a chance to touch my meal. I’m very disappointed in this McDonald’s. Let’s keep in mind folks that I waited about 20 minutes before I received the first meal.
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular dining hours at McDonald's in Pigeon Forge, TN?

McDonald's in Pigeon Forge is open daily from 4:00 AM to 11:00 PM.

Is delivery available from McDonald's at 3570 Parkway?

Yes, delivery is available daily from 6:00 AM to 11:00 PM, with extended service until 11:59 PM on Fridays.