McDonald's

3.4
3413 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
817 Cosby Rd, Newport, TN
37821, United States

Hours

Reviews

3.4
3,413 reviews
5 stars
1,177
4 stars
707
3 stars
618
2 stars
287
1 star
624

What are people saying?

AI-generated from recent customer reviews

Service Issues

Numerous customers reported long wait times, incorrect orders, and unresponsive staff, leading to frustration and dissatisfaction.

Food Quality

Many reviews highlighted cold, poorly prepared food, with several customers receiving incorrect items or missing components.

Staff Attitude

Several customers experienced rude or unprofessional behavior from staff, contributing to a negative dining experience.

Cleanliness

Multiple reviews mentioned unsanitary conditions and a lack of attention to cleanliness in the restaurant.

Positive Experiences

Despite the negative feedback, some customers noted good service and food quality during their visits, indicating inconsistency in performance.
  • DP
    Danny Powers
    Jan 5, 2026
    3.0
    They were out of sweet tea. The machine was out of ketchup also. The tables were dirty. The floors were dirty. But the parking lot was clean.🤔
  • CW
    Christina Wallen
    Dec 31, 2025
    1.0
    Very poor performance on all counts!!! Do not go to this McDonalds unless you have a plenty of time to wait!! Service is non existent!! Not even a greeting!! Witnessed small children (possibly as young as five??) running in and out of the kitchen as the workers ignored them. These same children were sitting unattended in the dining room and running about the area without any apparent supervision. I walked out and went across the street to get my food!! I suggest others do the same!!!
  • DL
    Danielle Lavender
    Dec 30, 2025
    4.0
    We never have any issues when we visit here to grab some food. We always get the food we order and the wait isn't too bad (unless the line is all the way out, then we just go somewhere else). Always order via the mobile app. You can get food for free and it makes the process at the speaker quicker.
  • AM
    andrew marble
    Dec 11, 2025
    1.0
    Worst McDonald's experience hands down our order was partially wrong the staff won't answer anyone standing at the counter unless you stand there looking pissed off the lady had an attitude with me and our fries had barely any salt on them if I could leave 0 stars I would
  • CC
    Chris Cushman
    Dec 5, 2025
    1.0
    This McDonalds was a disaster. The young man at the front was trying but everyone in the back which was staffed well were clueless. Everyone one was trying to do everything which caused them to mess up everything. Waited 30minutes for 3 burgers 4 nuggets and fries. Then the bacon quarter pounder had no bacon. Took it to the counter had to literally stop someone to ask them to help. I told her the problem and she just stood there looking at it. I then opened the box and took the bun apart and explained again no bacon at which point she said "ew". Then waited another 10 minutes had to tell them another time I was waiting. Another 10 minutes and I finally got the burger to eat with cold fries. If there was a manager on staff that night they should be demoted and put someone there that can manage the people amd process. It was busy but not that busy for the number of employees they had. They also marked the drinks wrong. My wife's was marked diet and was not. Good thing shes not diabetic I guess..

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Newport, TN?

McDonald's in Newport, TN is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, it offers drive-thru service 24/7.