McDonald's

3.4
3395 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
817 Cosby Rd, Newport, TN
37821, United States

Hours

Reviews

3.4
3,395 reviews
5 stars
1,172
4 stars
703
3 stars
617
2 stars
285
1 star
618

What are people saying?

AI-generated from recent customer reviews

Food Quality

Many customers reported cold food, incorrect orders, and poor food preparation, leading to dissatisfaction.

Service Issues

Numerous reviews highlighted slow service, rude staff, and frequent order mistakes, contributing to a negative experience.

Cleanliness

Several customers noted unsanitary conditions and a lack of attention to cleanliness in the restaurant.

Value for Money

Customers expressed frustration over rising prices and perceived reductions in food quality and portion sizes.

Positive Experiences

Despite the negative feedback, some customers praised friendly staff and good food at certain times.
  • MP
    Masie Perkey
    Nov 4, 2025
    1.0
    I ordered a caramel sundae and when I got it it was half empty I took it back in and I said that's the way they come now it's not worth 3.19
  • JR
    Jen Reese
    Oct 25, 2025
    1.0
    The fries were not even warm. They were completely cold. Monopoly time and none of the items that should have game pieces had any. Eat else where
  • T8
    Tech Gal 828
    Oct 25, 2025
    1.0
    I asked for hot coffee with my order. Drive thru. When I had a chance to try it so I didn’t hold up the line it was cold. It had 2x the amount of cream and no sugar.
  • AC
    alex cpt
    Oct 23, 2025
    3.0
    food is good, but i wish employees could take the few extra seconds to make their food look right, ive worked in food basically my whole life and with that i know customers “eat with their eyes” it is NOT hard to spread the inside ingredients instead of slapping it all on the same spot and giving it out. lazy. weren’t busy either at all
  • LS
    Lisa Sutton
    Oct 14, 2025
    1.0
    Ordered on the app.when I got there checked in and showed the little girl behind the counter my code to pick up. She checks the other orders and than after asking if a door dash or someone else food was mine, she says she can't find it. So she gets the manager, she asks my code I tell them and show them. They still can't find it and than tells me that's not my code because it don't have a letter in it. Only numbers. And I show her where I ordered she tells me not her problem nothing she can do. So no food and no money back. Spent almost fifty dollars and nothing. Called the corporate office and still waiting for a call back. This place is horrible. So I recommend trying somewhere else. No respect and always rude too

Frequently Asked Questions About McDonald's

What are the operating hours for McDonald's in Newport, TN?

McDonald's in Newport, TN is open 24 hours a day, 7 days a week.

Does this McDonald's location offer drive-thru service?

Yes, it offers drive-thru service 24/7.