McDonald's

3.4
1467 reviews
Get DirectionsCallWebsite

Business Details

5995 W Andrew Johnson Hwy, Morristown, TN
37813, United States
(423) 586-2956
http://www.mcdonalds.com/
GoogleFacebookInstagramTwitter

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich RestaurantMcDonald's
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5995 W Andrew Johnson Hwy, Morristown, TN
37813, United States

Hours

Reviews

3.4
1,467 reviews
5 stars
485
4 stars
319
3 stars
271
2 stars
127
1 star
265

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude staff, long wait times, and incorrect orders, indicating a significant decline in service quality.

Food Quality

Many reviews mentioned cold, poorly prepared, or incorrect food items, with some customers finding hair or other contaminants in their meals.

Management Issues

Several customers noted unprofessional behavior from management, including yelling at staff and poor handling of customer complaints.

Cleanliness

Multiple reviews highlighted unsanitary conditions in the restaurant, including dirty tables and lack of proper food handling practices.
  • AH
    A Hannah
    Dec 4, 2025
    1.0
    7 pm visit and it looked like since they opened anything that hit the floor got kicked under the equipment, No one wearing gloves, manager cursing at the staff in front of guests and the food was cold. Whole visit wasn't great!
  • JJ
    James Jarvis
    Nov 30, 2025
    2.0
    It’s either you are waiting a long time or the order is wrong, I was stopping in just about every weekend but no more…..
  • LS
    La Superior
    Nov 12, 2025
    1.0
    New building the same old terrible customer service and food, they didn't even have menus and they expect you to put in your own order on kiosk I don't have time to push buttons and look for food on their menu when I'm in a rush that's why I come to a fast food restaurant to get out of there quickly
  • DJ
    David Jackson
    Nov 9, 2025
    1.0
    That store needs to be shut down staff is hateful takes for ever get waited on staff always hanging out on drive through window place has really fell apart in last few months
  • BE
    b r o o k e
    Nov 8, 2025
    1.0
    every single time we come here it is something. the employees are extremely rude leave you waiting at the speaker window for as long as they feel like the food is wrong cold or old it is one of the only two fast food places open on this side of town by west end industrial park where many people work like myself and come here on my timed lunch to have my time wasted get it together lord
Read more reviews on Google

Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5995 W Andrew Johnson Hwy, Morristown, TN?

The dining hours are from 5:00 AM to 10:00 PM every day of the week.

When is the drive-thru available at this McDonald's location?

The drive-thru is open from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.