McDonald's

3.4
1454 reviews
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Business Details

5995 W Andrew Johnson Hwy, Morristown, TN
37813, United States
(423) 586-2956
http://www.mcdonalds.com/
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About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
5995 W Andrew Johnson Hwy, Morristown, TN
37813, United States

Hours

Reviews

3.4
1,454 reviews
5 stars
481
4 stars
315
3 stars
271
2 stars
125
1 star
262

What are people saying?

AI-generated from recent customer reviews

Service Quality

Customers frequently reported rude and unprofessional behavior from staff, including long wait times and incorrect orders.

Food Quality

Many reviews mentioned issues with food quality, including cold items, incorrect orders, and unsanitary conditions.

Management Issues

Several customers expressed dissatisfaction with management, citing poor handling of complaints and lack of effective training for staff.

Inconsistent Experience

While some customers praised the service and food, many others reported consistently negative experiences, indicating a lack of reliability.

Cleanliness

Multiple reviews highlighted concerns about cleanliness, particularly in dining areas and food preparation.
  • LS
    La Superior
    Nov 12, 2025
    1.0
    New building the same old terrible customer service and food, they didn't even have menus and they expect you to put in your own order on kiosk I don't have time to push buttons and look for food on their menu when I'm in a rush that's why I come to a fast food restaurant to get out of there quickly
  • DJ
    David Jackson
    Nov 9, 2025
    1.0
    That store needs to be shut down staff is hateful takes for ever get waited on staff always hanging out on drive through window place has really fell apart in last few months
  • BE
    b r o o k e
    Nov 8, 2025
    1.0
    every single time we come here it is something. the employees are extremely rude leave you waiting at the speaker window for as long as they feel like the food is wrong cold or old it is one of the only two fast food places open on this side of town by west end industrial park where many people work like myself and come here on my timed lunch to have my time wasted get it together lord
  • MQ
    Marsha Q
    Nov 6, 2025
    2.0
    The lady at the till was super sweet, but the lady handing out the food didn’t even look at me as she stuck my drink out the window, and then was too busy talking to coworkers as she handed me my food. She only addressed me when I told her to have a nice day. The chicken patty was raw on the inside-I couldn’t even eat it. Disgusting.
  • JJ
    Jen
    Oct 26, 2025
    1.0
    My biggest main complaint is using a code, ordering a mocha frappe with expresso then get told either they can't make frappes at the moment or they're cleaning the expresso machine at 4 in the evening . Why not clean them at closing or opening time instead of peak hours. I'm just tired of trying, that was the only reason I was going there to begin with was the frappe, treating myself after a hard days work. Anyways, oh well I guess.
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Frequently Asked Questions About McDonald's

What are the regular dining hours for McDonald's at 5995 W Andrew Johnson Hwy, Morristown, TN?

The dining hours are from 5:00 AM to 10:00 PM every day of the week.

When is the drive-thru available at this McDonald's location?

The drive-thru is open from 4:30 AM to midnight Sunday through Thursday, and until 1:00 AM on Fridays and Saturdays.