Mixed reviews on food quality; some customers enjoyed the BBQ while others found it dry, overcooked, or lacking flavor.
Customer Service
Customer service experiences varied widely; some praised the staff for being friendly and attentive, while others reported poor service and unresponsive staff.
Cleanliness
The restaurant was noted for being clean by several customers, contributing positively to their dining experience.
Order Accuracy
Numerous complaints about incorrect orders and missing items, leading to customer dissatisfaction.
Atmosphere
The ambiance received mixed feedback; some enjoyed the vibe and music, while others found it too loud or distracting.
TM
tony moore
3 days ago
4.0
Everything was good smoked chicken pasta was very good and restaurant was clean
MG
MS GWEN
Jan 6, 2026
5.0
The Food was Delicious!!
ST
Sharon Thomas
Dec 13, 2025
1.0
We just went to Big Bill's on Kirby and the food was horrible. Our fries were so greasy and nasty. My brother hardly had any rib tips on has plate. Big Bill's has fallen off. They are using cheap food now and their tips are Fatty tips. They used to have great food. I was very disappointed. I come to visit family in Memphis and one of my stops would be Big Bill's. Not anymore. I wouldn't recommend their food to a dog.
QH
Quita Hardr
Dec 9, 2025
1.0
Nobody greeted me when I came in I tried to call for an employee twice and no response 10 mins later a young lady comes from outside to greet me while she's on the phone ...ended up goin to pizza me
TJ
Tameka Jackson
Nov 15, 2025
5.0
I’m came here on a Saturday afternoon and it was clean friendly people omg the RIBTIPS were off the chain. Go check them oit