Wendy's

3.5
1073 reviews

About

Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • Curbside pickupNot available

Location

Wendy's
12502 Highway 72 North, Loudon, TN
37774, United States

Hours

Reviews

3.5
1,073 reviews
5 stars
366
4 stars
263
3 stars
174
2 stars
88
1 star
182

What are people saying?

AI-generated from recent customer reviews

Service Speed

Customers frequently reported slow service, particularly in the drive-thru, with long wait times for food orders.

Food Quality

Many reviews highlighted issues with food quality, including cold and poorly prepared items, leading to dissatisfaction.

Staff Attitude

Customer experiences varied widely regarding staff friendliness, with some praising individual employees while others reported rudeness and poor service.

Cleanliness

Multiple reviews mentioned dirty dining areas and bathrooms, contributing to a negative overall impression of the restaurant.

Order Accuracy

There were numerous complaints about incorrect orders, with customers receiving wrong items or missing components.
  • KL
    Karyn Lucas
    Oct 28, 2025
    5.0
    Hot and fresh food. Had to wait on a chicken sandwich so we expected cold fries or something. They scored bonus points because EVERYTHING was fresh and hot.
  • BW
    Bryanna Williams
    Oct 26, 2025
    1.0
    This place is super slow. They have only taken one order in the past 10 minutes. If you are traveling & are considering stopping here.. just keep driving until you reach a different restaurant.
  • DS
    Dave Shaw
    Oct 11, 2025
    2.0
    The food was horrible.10/10/25. 3:40 pm ordered on line said it would be ready at 3:15 it wasn't. The food was just dumped in our bag. Fries and nuggets in the bottom. Got home and it's awful. Wendy's you suck.
  • GO
    GLORIA ONTIVEROS
    Sep 8, 2025
    5.0
    My drive to experience was positive. Did not have to wait long for my food order. It was correct and hot.
  • BC
    Bryan Casalegno
    Aug 31, 2025
    5.0
    I just got done with a ride and needed to pee and get a water great location bathrooms where clean and the waters from the bottle where good!

Frequently Asked Questions About Wendy's

Is Loudon Wendy's still open?

Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.

Is Wendy’s delivery available near me?

To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.