McDonald's

3.6
1486 reviews

About

Fast Food RestaurantRestaurantBreakfast RestaurantCoffee ShopBurger JointSandwich Restaurant
McDonald’s USA, LLC, serves a variety of menu options made with quality ingredients to millions of customers every day. Ninety-five percent of McDonald’s approximately 13,500 U.S. restaurants are owned and operated by independent business owners. For more information, visit www.mcdonalds.com, and follow us on social: X, Instagram, TikTok and Facebook.

Details

  • Drive-throughAvailable

Location

McDonald's
402 Hwy 321N, Lenoir City, TN
37771, United States

Hours

Reviews

3.6
1,486 reviews
5 stars
565
4 stars
335
3 stars
254
2 stars
109
1 star
223

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Many customers reported issues with incorrect orders, missing items, and food preparation mistakes.

Food Quality

Feedback on food quality was mixed; while some enjoyed fresh and hot meals, others experienced cold food and food safety concerns.

Service Speed

Service speed varied significantly, with some praising quick service while others complained about long wait times and slow drive-thru.

Cleanliness

Several reviews mentioned cleanliness issues, particularly in the dining area and restrooms.

Staff Attitude

Customer experiences with staff were inconsistent, with some noting friendly service while others reported rudeness and poor management.
  • AF
    Ashley Finger
    1 day ago
    5.0
    Super fast crew here!
  • EC
    Erika Carrillo
    Nov 15, 2025
    1.0
    They are promoting a Chips Ahoy! frappé, but it’s not available. They also don’t have the caramel frappé or the milkshakes. It’s very disappointing to advertise items they don’t actually have.
  • PA
    Paola Rayo Apresa
    Nov 7, 2025
    1.0
    This mcdonalds is obviously struggling immensely. I came through last night Late at around 10 or so. Just me and 1 other car in line so its not like they were scrambling to get orders together or anything. I ordered 4 mcdoubles and a 5 dollar burger meal. Was missing an entire sandwich from the bag and both of the mcdoubles I asked for with extra pickle and onion had absolutely none of either on both mcdoubles. Fries were warm at best and recieved 1 sauce even after asking at the drive thru for a few sauces. I dont know if its a comprehension issue or just a severe lack of caring (im going to go with the latter) but it needs to change. Every time i come to this location there is always more than one issue. I get it sure to quit coming here but its a stones throw from my house. You would figure being part of the lenoir city community this mcdonalds would want to keep the locals business but it seems as if the employees are there to ride the clock and squeeze by the best they can without any effort and minimal work for a paycheck. Do better. Im not sure what is so difficult about adding extra to an order and making sure the whole order is there. Do better.
  • AD
    Alana Diane
    Oct 28, 2025
    1.0
    3:40 on Oct 28 come to mcdonalds 10 minute after placing an online order and they say their systems are down for a restart... they used to do this at 1am not around 4 even though we had already placed it awhile before. Says won't be back up till around 4:30 or something stupid. But they should have already had the food ready since the order didn't even cancel itself like they said it would. Then we have to get a refund and it says it takes 7 days. Ridiculous. You guys never have food always have wait times and always close your systems down at Ridiculous times. Lenoir city mcdonalds sucks. (Not the first time this has happened and I'm sure it won't be the last)
  • WW
    Wayne Willis
    Oct 24, 2025
    5.0
    Chicken nuggets, snack wrap, mcdouble and fries. Drive thru was a little slow. Food was fresh and correct.

Frequently Asked Questions About McDonald's

What are the operating hours of McDonald's in Lenoir City, TN?

This McDonald's location is open 24 hours a day, 7 days a week.

Does this McDonald's offer drive-thru service?

Yes, the McDonald's at 402 Hwy 321N has a drive-thru that operates 24/7.