Business Details
About
Fast Food RestaurantBreakfast Restaurant
Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time. Whether it’s via dine-in, the drive-thru or delivery where available, we remain focused on having your back.
Details
- Dine-inAvailable
- DeliveryAvailable
- TakeoutAvailable
- Curbside pickupNot available
Location
Hours
Reviews
3.5
1,698 reviews
5 stars
616
4 stars
368
3 stars
271
2 stars
114
1 star
329
What are people saying?
AI-generated from recent customer reviews
Order Accuracy
Numerous customers reported issues with incorrect orders and missing items.
Customer Service
Many reviews highlighted rude staff and poor management, leading to negative experiences.
Food Quality
Customers frequently complained about cold, stale, or poorly prepared food.
Wait Times
Long wait times in both drive-thru and dining areas were a common complaint.
Cleanliness
Several reviews mentioned unsanitary conditions in the restaurant and drive-thru.
- NBNathan BakerOct 27, 20251.0Worst Wendy's experience ever! My whole order was wrong plus they lost my receipt and couldn't give me what I originally ordered after waiting 20 minutes for my food!
- KKKay KirbyOct 18, 20253.0Cashier did not look like she was in a good mood. She didn't smile, appeared as if she annoyed and just didn't want to be there. I got my food fast and it was good.
- KLKristina LunaOct 7, 20251.0Really rude when I was ordering the guy kept saying is that it an im ordering for a family of 5
- LBLizz BrownOct 7, 20251.0This Wendy’s always sucks after 9. It’s one of the only places open when I get off of work. I went and spent $30 on absolute crap. The lady at the window was super sweet but the guys seemed drugged out and like they were stressing her out. They forgot half of our order, our fries were cold and dry, they didn’t put half of the stuff on our burger or chicken sandwich. My fiancé’s fries weren’t even cooked! They were raw thawed out fries. I’m glad I didn’t give those to my kids cause it could make anyone sick. I ordered a spicy chicken sandwich and they gave me a regular one. They forgot the nuggets from the biggie bag. They mess up almost every single time I go to that location and the night staff always seems like they’re tweaking back in the kitchen. If you have the option to go to another restaurant or location, you should.
- AOAbigail Van OrnumSep 27, 20251.0You would think it’s their whole staffs first day. My sister goes to order first, and in the middle of her ordering, the chick just up and walks away without saying a word and brings some guy up to help her find the Son of a baconator combo. They charged my sister for that and added an extra sandwich that she didn’t even ask for. So they ended up having to refund that. Then I go to order, they didn’t add my husbands meal and charged me for some freaking Oreo pieces. So when I asked for a refund for that, they said they couldn’t and they’d just give me a frosty. All in all it was the dumbest experience I’ve ever had and you bet your butt, I will not be back
Frequently Asked Questions About Wendy's
Is Broadway Wendy's still open?
Yes! Just as we are committed to serving the best quality food every single day, we are committed to serving you during this time.
Is Wendy’s delivery available near me?
To find out if delivery is available near you, go to our app or <a href="https://order.wendys.com/">order.wendys.com.</a> and enter your delivery address into the “Get It Delivered” Search Delivery Address field.
Is Wendy’s hiring in Knoxville, TN?
To check if this Wendy’s location is currently hiring, visit our <a href="https://wendys-careers.com/job-search/">Careers page</a>, enter Knoxville, TN into the appropriate form fields and submit your search. If any jobs are currently available at this location or one nearby, they should appear within the results list.
If there are no open positions at your preferred restaurant at the time of your search, we recommend checking back often.
How do I contact Wendy’s with questions or feedback about this location?
Feedback about your experience with this Wendy’s location may be provided to our Customer Care team. To reach out through Live Chat or to leave a message, please visit our <a href="https://www.wendys.com/contact-us">Contact page</a>; use 888-624-8140 to call.
You may also provide feedback by filling out a <a href="https://www.wendyswantstoknow.com">Wendy’s Customer Satisfaction Survey</a>. You will need to refer to your receipt for the restaurant number, date and time of visit.
If you need to reach this location directly, please call (865) 999-4633.
Where can I buy Wendy’s gift cards?
Wendy’s gift cards are available in-restaurant, through several brick & mortar and online retailers and through our own online shop. To place an individual or bulk order online, please visit our <a href="http://www.wendysgiftcards.com/#/home">gift card portal.</a>
Already have a gift card? <a href="https://find.wendys.com/gift-card">Check your balance!</a>
Where can I find menu pricing?
Pricing may vary slightly depending on your location. To see menu prices for the Wendy’s of your choice, please visit <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app. Once you’ve selected your location, prices should appear for each menu item.
Where can I find nutrition and allergen information?
This information can be found on our <a href="https://order.wendys.com/categories?site=menu">menu website</a>, within our mobile app and in-restaurant. To access via our website or mobile app: Click through to a specific menu item and then select the blue “Nutrition & Allergens” link found underneath the description and calorie count. If you are on the Wendy’s website or the mobile app, you’ll notice that the nutrition statistics will update as you customize your order.
A nutrition information poster is also located in each Wendy’s restaurant. A crew member will be happy to assist in directing you to it.
Does Broadway Wendy’s serve breakfast?
Yes, this Wendy’s location in Knoxville, TN serves breakfast! Go to <a href="https://order.wendys.com/">order.wendys.com.</a> or the mobile app, select this location, and choose from our selection of breakfast combos, croissant, biscuit and classic sandwiches, coffee and sides.
What are the operating hours for the drive-through at Wendy's on Broadway N.E., Knoxville?
The drive-through at Wendy's on Broadway N.E. in Knoxville is open daily from 6:30 AM to 1:00 AM.
Does this Wendy's location serve breakfast?
Yes, this Wendy's location in Knoxville, TN serves breakfast, including combos and classic sandwiches.
Is delivery available at Wendy's on Broadway in Knoxville?
To check delivery availability at this location, use the Wendy's app or visit order.wendys.com and enter your delivery address.
What payment options are accepted at Wendy's on Broadway, Knoxville?
Wendy's accepts American Express, Cash, Discover, MasterCard, and Visa at this location.
How can I contact Wendy's Broadway location for feedback or questions?
You can call Wendy's directly at (865) 999-4633 or reach their Customer Care team via their Contact page or live chat.
Where can I view Wendy's menu and pricing for the Knoxville Broadway location?
Menu and pricing can be viewed on https://order.wendys.com or the Wendy's mobile app after selecting this location.
Are there nearby fast food options other than Wendy's on Broadway in Knoxville?
Yes, there are other nearby fast food restaurants including KFC, McDonald's, and Subway, perfect for exploring different meal options.
Which banks are located near Wendy's on Broadway in Knoxville?
Nearby banks include Home Federal Bank, First Tennessee Bank, and First Horizon Bank, useful if you need banking services during your visit.
Are there any local attractions near Wendy's on Broadway for visitors to check out?
Visitors might enjoy nearby places like the Knox County Public Library - North Knoxville for a relaxing visit before or after dining.
Can customers use Wendy's mobile app to order food for pickup or delivery at this location?
Yes, customers can use the Wendy's mobile app for ordering food for pickup or delivery at this location, supporting convenient service options.