Pizza Hut

3.5
386 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery Service
Find your nearby Pizza Hut® at 9268 Kingston Pike in Knoxville, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Cash onlyNot available
  • Accepts checksNot available
  • Curbside pickupAvailable

Location

Pizza Hut
9268 Kingston Pike, Knoxville, TN
37922, United States

Hours

Reviews

3.5
386 reviews
5 stars
182
4 stars
53
3 stars
31
2 stars
29
1 star
91

What are people saying?

AI-generated from recent customer reviews

Order Accuracy

Numerous customers reported receiving incorrect orders or missing items, leading to dissatisfaction.

Delivery Issues

Many reviews highlighted significant delays in delivery, with some orders being canceled without notification.

Customer Service

Several customers experienced poor customer service, including rude staff and unhelpful responses to complaints.

Food Quality

While some customers praised the food, others reported issues with undercooked or poorly prepared items.

Staff Performance

A few employees received positive mentions for their friendliness and helpfulness, but overall staff management was criticized.
  • RC
    Ruby Cryser
    4 days ago
    4.0
    Pan Veggie Lovers with pepperoni. Everything.
  • JC
    Joshua Collins
    Nov 4, 2025
    2.0
    I get people can have bad days, but this guy wasn't even trying! He was throwing fits in front of a packed lobby & ignored me for 30 minutes while my food sat on the counter. Hands down this is the worst experience I have had at a restaurant. Even including when I worked at one. I almost forgot the worst part. I watched this frustrated worker handle money, a broom and dust pan, and even pick stuff up off of the floor and never once washed his hands. He even ran his sauced up fingers through his hair while he stood in place for 90 seconds after dropping someone's order. I will NEVER return to this store with that person working there. This was clearly more than a bad day. I wish the fella well, but he needs to grow up a little more before working around customers and in a kitchen.
  • UW
    Ursula Weiland
    Nov 2, 2025
    1.0
    A couple months ago I ordered delivery online and never got my pizza. Decided to try again tonight thinking that maybe last time was a one off cause it was a late night order. Nope, it wasn't. Once again, I ordered online and didn't get my order. Like last time, I tried calling the store and like last time, no one ever answered. I will never order from here again.
  • MP
    Michaela Peterson
    Oct 18, 2025
    1.0
    I ordered OVER $200 worth of pizza at 8pm. I chose the delivery option online. After I called over 10 times, someone finally answered to tell me that they don’t offer delivery. We were then informed to complete our order, we would have to pick it up. This was completely inconvenient considering we were ordering for our staff that was still actively working until 3am. The only option was to send a staff member of ours to go pick up the pizza. Upon arrival, they did not even offer to take OFF the delivery fee which blew my mind. I’m sure our pizza will be cold by the time we get it. But if they would have not had a delivery option or answered the phone, 2 hours earlier, we would have not food. I understand it’s Saturday night, but this is so unacceptable.
  • CC
    Chelsea
    Oct 16, 2025
    1.0
    Dont expect your order to be ready on time. Without fail everytime I show up to pick up my order im told it's not ready despite it being past the time it should be, to then watch the employees then put my food into the oven 15 to 20 minutes after they have received the order. As I then stand there to wait on my food for now 10- 15 more minutes I watch as the crew disappear leaving customers to come in with no employee in sight for them to return and go from cash handling and dealing with customers straight to making food without washing their hands a single time. This store is poorly managed and and food safety does not seem like a concern.

Frequently Asked Questions About Pizza Hut

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