Pizza Hut

3.4
698 reviews

About

Pizza RestaurantFast Food RestaurantChicken Wings RestaurantTake Out RestaurantRestaurantRestaurant Delivery ServicePizza Hut
Find your nearby Pizza Hut® at 2405 Chapman Hwy in Knoxville, TN. You can try, but you can’t OutPizza the Hut. We’re serving up classics like Meat Lovers® and Original Stuffed Crust® as well as signature wings, pastas and desserts at many of our locations. Order online or on the mobile app for carryout, curbside or delivery.

Details

  • Dine-inAvailable
  • DeliveryAvailable
  • TakeoutAvailable
  • DebitAvailable

Location

Pizza Hut
2405 Chapman Hwy, Knoxville, TN
37920, United States

Hours

Reviews

3.4
698 reviews
5 stars
284
4 stars
109
3 stars
71
2 stars
38
1 star
196

What are people saying?

AI-generated from recent customer reviews

Customer Service

Many customers reported poor customer service experiences, including long hold times, unresponsive staff, and rude interactions.

Order Accuracy

Numerous reviews highlighted issues with incorrect orders, missing items, and food quality, leading to customer dissatisfaction.

Food Quality

Several customers expressed disappointment with the quality of the food, mentioning undercooked or cold pizzas and poorly prepared items.

Staff Friendliness

Despite the negative experiences, some customers praised specific staff members for their friendliness and helpfulness.
  • ML
    melchor lopez
    Dec 31, 2025
    5.0
    Attention to customer, and the food was hot when received. Would come again for a fast bite to eat.
  • BL
    Betty Loveday
    Dec 30, 2025
    1.0
    The lady on the phone was so rude tonight. I asked for two marinara sauce, got one that looked like someone had already ate out of it! The bread sticks were barely brown & the personal pan pizza might as well been raw! I assume we need to know who's answering phones for takeout orders & who's making the food. Cause it sucked tonight! Do better damn!!
  • DQ
    Dana Queen
    Dec 19, 2025
    1.0
    First off I order on line and they didn't bring my wings or cookie cake. I called them and guess what it was another location and then called them sat on hold again then nothing. Do not do order on line!! I have called and they keep on and on connecting me to different ppl and it's crazy
  • NA
    Nicholas Armstrong
    Dec 14, 2025
    1.0
    Literally was on hold and then hung up on by their "3rd party (Out of country) phone services" that hung up on me twice. Then transferred to their "store location" at which they did not answer after 10 minutes and then 15 minutes from a separate call. If you cant deliver or the time outside your store hours, just say so. Do not tell me my order will arrive in 30 mins and then 1.5 hours later give me zero information. Ill be going to the location tomorrow and they will absolutely love it, I am sure.
  • AP
    Adam Pianpiano
    Dec 10, 2025
    1.0
    Never got my order and they won’t answer the phone. Ordered online and got a text 20 mins later that door dash was delivering to make it faster. Three drivers went to the store then dropped the order. Two hours in the last driver went in and they were told the order got picked up 10 mins earlier and if I didn’t get it reorder with DoorDash which I didn’t order with. Tried to call the store myself and it’s a call center so they transferred me to the store and sat on the line for 20 mins and no one answered. Used the online chat and all they could do was submit a claim and someone would get back to me in 1-3 business days. Called the number back and told the call center again and they said all they could do is give me the store or corporate number but corporate wont be available right now so I had them transfer me back to the store and been on the line for another 15 mins so far with no answer. So we’re starving and never getting our $40 pizza.

Frequently Asked Questions About Pizza Hut

What are the operating hours for Pizza Hut at 2405 Chapman Hwy in Knoxville, TN?

Pizza Hut at 2405 Chapman Hwy is open daily from 10:00 AM to 1:00 AM for delivery and takeout, and from 10:30 AM to 12:30 AM for dine-in.

Where can I find the menu for Pizza Hut at this location?

You can view the menu online at https://www.pizzahut.com/link.php?menu=pizza or on the Pizza Hut mobile app.